This profile has been claimed by the business owner or representative.
HL- L8260CDW
About this business
It’s okay.... Update: i gave it a 3 since this doesn’t print clearer pictures now after printing more than 2 hundred graphics. It takes time to recieve the printing job from wireless computer, doesn’t print right away. AGAIN, color quality is not at its best. I wish to return this, but the huge box was already fiddled by my neice and could no longer use it. Plus, this is VERY HEAVY. I would say it’s ok..... the color output is different from what i expected my design would be... it tend to print darker images.. this is strai... read more
... print all the jobs seperetly instead in a row like my old printer It is kinda a slow printer and its print all the jobs seperetly instead in a row like my old printer. Frustrating
Network setup doesn't work. Network configuration, which in this day and age, should be a piece of cake, fails. As a computer professional, I've installed hundreds of printers and computers over many decades. This should just plug an go. I've wasted too much time on this thin. Amazon, can I get my money back?
Business response:
Since you mentioned it in your feedback, please explain "computer professional" to aid us in better qualifying your feedback. We are IT support (formerly "Data Processing" subsequently "Information Management," providing desktop support - OSes, applications and so forth, overall network support, etc) and for our reference "computer professional" is a fairly nebulous description. Brother - regarding your follow-up, not a very helpful link, leading to a very broad, generalized support references page with numerous links. How a... read more
One Star I ordered on Jan 5 2018 and it died April 9 2018
One Star I ordered on Jan 5 2018 and it died April 9 2018
Business response:
The HL-L8260CDW will come with a 1-year manufacturer’s warranty and FREE support for the LIFE of the machine. I ask that you please use the following link to reach out to our customer support team so we can assist you as soon as possible: http://www.brother-usa.com/askus/default.aspx?PGID=1&R3ModelID=HLl8260CDW
I liked this printer up until this past Monday I liked this printer up until this past Monday. It ran out of starter toner in ONE cartridge, and then the printer REFUSED to print in B&W which I needed to print exams for my college students. I was willing to live with 'starter cartridges' but when you run the printer utility, black is at 3/4 and my colors are empty. This is strange because apart from maybe 15-20 pages of color graphs for my kids' science fair projects, I've not printed anywhere near 100, let alone 1000 pages ... read more
Business response:
Lodoxy, other than excessive punctuation (!!!, ??? ... for the most part ineffective), outstanding feedback, comments on Brother. Brother - to paraphrase "Rob," the "obnoxious" replies are truly counterproductive to Brother's support efforts as well as trivial and devoid.
The glossy paper I purchased to print our fliers seems to come out looking like the toner melted on the edges I was looking to replace having to send out to print postcards and fliers. The glossy paper I purchased to print our fliers seems to come out looking like the toner melted on the edges. Can't use it for what I intended.
Business response:
Sounds like paper stock, user settings or a combination of both. Most laser printers have settings for special stock (e.g. envelopes, card stock, gloss, etc). However, from experience, most users purchasing these low-end printers purchase the "cheapest" (vs. least expensive or inexpensive) specialty paper stock available.
no joy. In short This printer is set up for full color printing PERIOD. Brother makes it purposefully almost impossible to run solely black printing...and the price of the full 4 color replacement toner set is around $400. What is especially aweful is the printer cartridges are supposed to last for 10k copies...in practice you are lucky to get 2000 copies out of the full set...and if ONE of the four cartridges is low...you are stuck....the rigged system will NOT print...even though you have selected black only for both the p... read more
Business response:
Sorry there..o techie guru...but I spent 6 hours on the phone with your tech support and have the machine set to black and white only...as well as windows AND Word. Still will print color. AND the printer will cease printing when ONE of those cartridges reaches the 2000 copy limit that you guys have internally set even when it is set to print black toner only. What I find particularly fun is how the printer/software does NOT measure the toner...but simply determines toner status by the number of copies made. Best "bait and S... read more
It won’t duplex! This has been extremely frustrating. I wanted a printer that would duplex. I had no problem with that with my previous brother printers. Sometimes it does it but most of the time not (even though I always select to print on both sides). I contacted Brother customer support online and they told me to redownload and install the driver. I have done that 3x. I have also updated the firmware. After updating the Firmware it printed the next document double sided and then after that it seems it won’t again. VERY FR... read more
Business response:
I see you are having trouble with the duplex print feature and I would like to help. I ask that you please contact our customer support team by calling 1-877-276-8437 so we can further investigate this issue.
Frequently asked questions about HL- L8260CDW
How is HL- L8260CDW rated?
HL- L8260CDW has a 4 star rating with 559 reviews.
When is HL- L8260CDW open?
HL- L8260CDW is closed now. It will open tomorrow at 9:00 a.m.