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HL- L8260CDW
About this business
It prints ENVEOPES! After many expensive trials and errors finally found a printer that will feed and print envelopes without eating them. Have tested several other models in the past. I use for runs of 500 to 1500 to avoid outsourcing. Many 3rd party toner suppliers available to save some cash too. I own a small commercial print/copy shop.
Poor print quality Once the toner cartridge drops to about 50%, the print quality suffers greatly. So you have to plan on only getting half of the pages per toner cartridge, unless you're just printing drafts and don't care about quality.
Business response:
Hi Bill, We greatly esteem your relationship with our company and are very sadden for the inconveniences you have suffered as a result of the Brother HL-L8260CDW printer. I would like to get this issue taken care. I ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: https://www.brother-usa.com/brother-support
Reboot it regularly Beither makes some great printers and I have been fan if them for years - low prices, cheap ink and toner and almost never jams or has print quality issues. My only beef with this bad boy is that often he tells you that something has printed when it actually has not, then you get a message about 10 minutes later that there was an issue with printing (consistently 10 minutes, in fact) Troubleshooting led nowhere, but rebooting it manually seems to take care of it. Not a big deal, just trying to save you fr... read more
Poor quality for photos and graphics We are a small product design agency, and frequently print Photoshop images of product concepts and photos. This printer's print quality is completely unusable - it has strong banding, it prints some colors (blue is one) WAY too dark, is overly contrasty, and can't handle light shading. I attached one print here - it's hard to tell, but the gray color should slowly gradate across that surface, but instead it just abruptly stops, has a strip of greenish yellow (hard to tell from photo), an... read more
Dead after 1 year Stay away. * Setup a PITA * Wireless networking PITA * Dead after 1 year. Repair costs practically the same as buying a new printer. * $300 into the landfill
Business response:
Thank you for taking the time to review the Brother HL-L8260CDW printer. I appreciate your feedback to help improve of our service and your opinion is very important to us.I’m sorry to see you have had a poor customer service experience and I want to help with this issue.Please visit the following URL to reach out to me so we can further investigate this issue: https://www.brother-usa.com/brother-support
Brother REMOVED ABILITY TO RESET Cartridge Toner Count on this Model get the HL-3170CDW instead if you need to be able to reset On my other printer models you could open the cartridge door and press secure+cancel at once to reset the cartridge count. My new printer already has a low black in warking and it turns out THEY REMOVED THIS FUNCTION FROM THIS PRINTER. My other printer HL-3170CDW still has this function! However it prints about 20-30% slower. So if you want to stick with brother, then you may want to get that one in... read more
Business response:
"Soft" reset toner cartridge function is still there, 1. Open the front cover as if you're going to change the toner cartridge. 2. With the front cover open, press the BACK and CANCEL buttons simultaneously, it can be "hit or miss", you might need to try it a few times. 3. The reset menu appears on the LCD display. 4. Use the menu to select the color and yield you need to reset. 5. The LCD display shows "ACCEPTED" if the reset was successful.
One Star The color printout is just so bad, too dark!!
Business response:
Here is a link that will help with tape waste by altering the margins: https://help.brother-usa.com/app/answers/detail/a_id/136517
In CASE you might not check WEIGHT of a product before ordering . . I DIDN'T, and it weighed 50+ pounds . . HIGHLY recommended!! It printed TWO fabulous copies, (hence, 2 STARS!!) after having my very knowledgeable computer/printer whiz neighbor help with the unpacking and set up of this printer. He has NEVER had the problems with any printer like he had with this one!! It did print 2 pages . . and DOWNHILL from there!! He did all the necessary stuff to install and hook up, and NEVER was able to print anything after those fi... read more
Business response:
Thank you for taking the time to review our Brother HL-L8260CDW printer. Your feedback is very important to help us improve our product. We would like to help with the issue and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: https://www.brother-usa.com/brother-support
Doesn't print correctly. Overpriced toner and doesn't produce quality prints. This printer is only useful when printing in black and white. Any prints done in color will have a red ghosting shadow on all the text creating a blurry mess that's hard to read. I've owned this printer for less than two months and even after trying several alignment jobs and contacting Brother I can't get the blurry prints to go away.
Business response:
I see you are having difficulty with this machine and I would like to help. Brother does offer Free support for the life of the machine. I ask that you please use the following link to reach out to our customer support team so we can assist you: https://www.brother-usa.com/brother-support
Frequently asked questions about HL- L8260CDW
How is HL- L8260CDW rated?
HL- L8260CDW has a 4 star rating with 559 reviews.
When is HL- L8260CDW open?
HL- L8260CDW is closed now. It will open tomorrow at 9:00 a.m.