Hollywood Feed

4.9

Pet Stores
Strongsville, OH

About this business

Retail Pet Stores

Location details

18360 Royalton Rd, Strongsville, OH, 44136, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 7:00 p.m.
Tue	9:00 a.m. to 7:00 p.m.
Wed	9:00 a.m. to 7:00 p.m.
Thu	9:00 a.m. to 7:00 p.m.
Fri	9:00 a.m. to 7:00 p.m.
Sat	9:00 a.m. to 7:00 p.m.
Sun	10:00 a.m. to 6:30 p.m.

4.9504 reviews

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Carol I.

3 years ago

We totally love coming to Pet People! The staff personnel are fantastic, very helpful and friendly! Kayte, our groomer is wonderful, the best groomer we have ever had for our Jaxon! He loves coming to visit and see Kayte!!

Business response:

Thank you for this wonderful review! WOW, 5-stars! We are ecstatic with this feedback about our store! We think they're awesome too. You and your fur baby are like family to us and we're happy you have allowed a great connection with our team. Our groomers love to make every pet look and feel like royalty and we're thrilled to know that they have met your expectations! Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon! Taylor M. Customer Service Hollywood Feed Be sure to vis... read more

Christine D.

3 years ago

Great employees and products

Business response:

Thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon! Taylor M. Customer Service Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionis... read more

Benny H.

3 years ago

Very friendly and are certainly pet people. Always respond to messages left.

Business response:

Thank you so much for your positive review! Our team aims to provide the highest level of customer service possible while attending to each individual's needs (and pace!). We are thrilled that you were pleased with our quick and efficient service, and we hope to see you again soon! Deetrik G. Customer Service Liaison Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and... read more

Sue M.

3 years ago

Great customer service

Business response:

We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon! Taylor M. Customer Service Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavi... read more

Laurie Z.

3 years ago

I love this store. Every employee is kind and helpful. They are also very knowledgeable about food, and any other dog product. The staff at this store are absolutely the best.

Business response:

We are THRILLED to hear about your wonderful experience at our store. We think they’re pretty great too! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for the review and hope to see you again soon! Taylor M. Customer Service Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University... read more

Sue L.

3 years ago

customer service is excellent, very helpful, with a lot of knowledge about products!

Business response:

Emily P.

3 years ago

great place, great people and best groomers

Business response:

Thank you for this wonderful review! WOW, 5-stars! We are ecstatic with this feedback about our Strongsville store! We think they're awesome too. You and your fur baby are like family to us and we're happy you have allowed us a great connection with our team. Our groomers love to make every pet look and feel like royalty and we're thrilled to know that they have met your expectations! Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon! Taylor M. Customer Service Hollywood Feed... read more

Lisa R.

3 years ago

Always a great experience! But I am quite disappointed in the rate increase happening in the grooming department at the beginning of 2023 😔 That is a HUGE increase.

Business response:

Lisa, thank you so much for taking the time to leave us a review! All of our groomers set their own prices individually based on a number of factors, including but not limited to your pup's weight/size and temperament during grooming, cost of supplies, style and services requested, etc. I would recommend contacting the groomer at your location directly to discuss their grooming prices. Thank you for being part of the Hollywood Feed family, and we hope to see you again soon! Michael S Customer Service Hollywood Feed Be sure... read more

Tom Kelly M.

3 years ago

Great staff

Business response:

Thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. We've opened up much of our internal training to the public, and you can view resources and training classes at hfu.hollywoodfeed.com. We hope to see you again very soon! Deetrik G. Customer Service Liaison Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed Univers... read more