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Honda North
- Car Dealers
- Butler, PA
About this business
Location details
665 Evans City Rd, Butler, PA, 16001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Still waiting to hear from about my warranty and if my parts are covered! Suppose to get back to me yesterday and no call as yet today!
Business response:
We apologize for any inconvenience this has caused you. We want to ensure that we provide the best service possible, and we are sorry for falling short in addressing your warranty and coverage concerns. Thank you for your patience, we will be in contact with you shortly to discuss your concerns. Howard Neff General Manager howardneff@gmail.com
Service department worker Kelly is rude and unprofessional. Save time and aggravation and take your car to a different Honda dealership. Edit- sales department is great, service not so much.
Business response:
Carol, Customer satisfaction has always been our top priority and it’s disappointing to hear that you are feeling let down. Our team is known for our exceptional attention to detail and customer service, and the behavior you’ve described does not align with our team's values. We will be taking your comments and sharing them with our staff.
I would have in the past but this last experience with Honda North was the worse I experienced in 20 +years. Not my fault you don’t have the techs and are trying to keep the same schedule. My appointment was at 9:00 am and I never got a call from Honda North until after 4:00. And then had to leave my car and then couldn’t even provide me with a rental. Had to cancel appointments at night and get a ride to work the next day inconveniencing other people daily lives. The staff wasn’t friendly at all. I have bought 4 or 5... read more
Within the last 2 years I’ve taken my car there for checkup and service and every single time I’ve had to take it back! On one occasion last year I picked up my car after they did some “recommended” replacements; my car lost power to the steering wheel and I had to be towed by AAA! Next day they told me the serpentine belt was not properly connected! This year I’ve spent over $5,000.00! My car still creaks!
This dealer is a joke they won’t work or flex on the price at all and there very rude was already pre approved for the loan had check in hand etc they wouldn’t budge on the price so I took my business else where and bought the same suv with lower miles for the price I offered them !!!
Absurd Markup on type R. Man wish we had laws like Canada. Lol
Business response:
Sean. This is the last of this Type R forever. We certainly understand the supply/ demand issue and wish that we could get more of them. 2018 and 2019 Used Type R's are now selling in the mid $40k's wholesale at auction. with around 10k miles on them. This car will be worth more money in the future, depending on how it's cared for. This is the case everywhere in the country. If you can find one for MSRP, I would encourage you to buy it as it will start appreciating immediately. As a Honda dealer, I would buy as many as ... read more
Honda North service has really let me down. I have had to make three phone calls to try and get an issue addressed as no one seems to be able to return my phone call. I am still waiting for a service manager to call me back to address the issue. Very frustrating that you ask me to rate you a five after every service interaction and tell me to call if there is an issue, yet when there is an issue and I call the service representative to discuss, there is no sense of urgency or solution provided. This is hardly a way to treat ... read more
This dealership's service department doesn't know the first thing about "service", be it completing a vehicle service correctly or customer service. We scheduled to have 4 new tires mounted and balanced as well as an alignment done on our vehicle on January 13th and were told that the alignment couldn't be completed due to a cracked coil spring which the technician was afraid would break if adjusted. We were still charged the full price for a partially completed alignment. They adjusted the front toe only on a 4wd alignment.... read more
Business response:
We don't like anyone to be dissatisfied with their experience at our dealership, whether it is on the service side or sales side. After speaking with Brad, and also the service advisor that assisted you on 1/13, we learned that this 2003 Trailblazer is under your boyfriend's name in our system. Who also happened to be a technician here for quite some time. The technicians always start with the front wheels on a four wheel alignment. As you note yourself, the alignment could not be completed on the rear wheels because the tec... read more
I bought a 2015 Certified Pre Owned Honda Fit at Honda North. The passenger door handle did not work properly at the time of purchase - meaning the CPO review was not properly completed. Since then, the vehicle has stranded me by refusing to start on 4 separate occasions, leading to my having to regularly have it towed back to Honda North at my expense for them to tell me they cannot replicate the issue and will complete no work. It was stated to me that the warranty covered tows, and it will - to the closest possible ser... read more
Business response:
Lori. I am incredibly sorry to hear of your frustration. I understand why and it sounds like our guys are equally as frustrated in not being able to replicate the issue that you are experiencing. Please know that we do stand behind the vehicle completely and will take as much time needed to resolve the issue. My understanding is that when you replaced the battery at Goodyear, they told you that you had a bad battery sensor. We tested the battery, the sensor, alternator, and the starter and found no faults. We also ran... read more
Frequently asked questions about Honda North
How is Honda North rated?
Honda North has a 4.7 star rating with 2,682 reviews.
When is Honda North open?
Honda North is closed now. It will open tomorrow at 9:00 a.m.