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Hotel del Coronado, Curio Collection by Hilton
- Hotels
- Coronado, CA
About this business
Location details
1500 Orange Ave, Coronado, CA, 92118, United States
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The whole hotel lots old and shouldn't be open. Better to close for. few months and get it done rather than charge an outlandish fee for a run down old hotel. Mrs. Hopkins P.S. $400. a night for a room is just a "little outrageous"!!! Mrs, Hopkins
The Hotel should be shut down and re done without guests having to figure out how to get about and everyone would hae a better frame of mind and don't need To know all that is going on. !!!
Business response:
Dear Traveler, Thank you for sharing your thoughts with me. I’m so sorry you were disappointed with your time spent at our resort. I appreciate your valuable feedback and hope you return to the iconic Hotel del Coronado in the future. Sincerely, Harold Rapoza Jr. General Manager
There was no hot water in our room on the morning we checked out. Also, there was some confusion about my payment, which I had made ahead of time through a third- party (Expedia). At check-in, I asked to use a gift certificate to pay for my room but was refused. I had been told on the phone ahead of time that this would be allowed. This was disappointing.
We checked in to our ocean view room and as we walked in all we could see was construction. The grounds were not kept well and the pool was so cloudy it looked like milk was in the water. The room itself was old and in need of renovation. The AC was so loud it sounded like a helicopter! I called the front desk to see if they had any other rooms we could move to and or upgrade and was told there was nothing and the whole resort was under construction. Nothing was noted on the hotel website regarding construction as we would h... read more
Business response:
Dear bceagles, Thank you for this detailed review. I am so sorry we didn’t provide an exceptional experience at our historic hotel. We are currently undergoing renovation work to enhance guests’ experiences but I’m sorry that the improvements impacted your stay with us. Clearly, we were off our game and I promise the service you received does not reflect the warm Hotel del Coronado culture. I’m frustrated to hear about the condition of your room and pool, and please know I will be checking into it. Please let my team know if... read more
Don’t do the Del!!! RUDE STAFF EVERYWHERE- terrible service, over priced, horrible for kids. over crowded, long lines for bathrooms, rooms run down, paper thin walls, WAY OVER PRICED
Business response:
Dear Margaret, Thank you for bringing this to my attention—I’m so sorry we left you with this impression of our resort. This stay should have been a relaxing, memorable experience, and I’m sorry we let you down. I completely understand your frustrations and I would feel the same way. I would love the chance to make things up to you. At your earliest convenience, please reach out to my team so we can find a way to make things right for you. Sincerely, Harold Rapoza Jr. General Manager
Dirty room. Not as described. Whole facility under construction. Unhelpful staff.
Business response:
Dear Traveler, Thank you very much for your review. I’m sorry your stay was impacted by some enhancements that are underway in some areas of the resort. But the condition of your room and errors in the description are unforgivable. It looks like we fell short in service and accommodations and I hope you can find it in your heart to give us another chance. Sincerely, Harold Rapoza Jr. General Manager
Our room was a partial ocean view, and about a third was of the beach and ocean. The other two thirds was parking lot and maintenance/storage area. The storage was for all the accessories the hotel used on the beach for whatever event that day. Crews worked well into the night putting away equipment. There was also a laundry room nearby that started operations about 7AM. Being as the room was over $600 per night, one might expect a few amenities to be included. But beach chairs at $20 per person(per day) and $150 to sit arou... read more
Business response:
Dear Traveler, Thank you for sharing your thoughts with me. I hear you and understand your frustration. No two rooms in the Victorian building are the same, so even rooms right next door to each other can have slightly different views. I’m sorry there were some exceptions to your stay. If we’re lucky to get another chance, I’m certain your next stay with us will be phenomenal. Sincerely, Harold Rapoza Jr. General Manager
Problem after problem - Not worth the money Upon check in, I was told the room I booked in Jan '19, 2 queen bed Victorian ocean view, was not available and that I would be moved to the Ocean Towers for one night and then a suite in the Victorian building for the rest of my stay, both of which only had a King bed and pull out couch. I wasn't upset. They made a mistake and rectified it with upgrading and giving a $100 resort credit. The next day the hotel texted me about moving my family's luggage to the new room. I received a... read more
Frequently asked questions about Hotel del Coronado, Curio Collection by Hilton
How is Hotel del Coronado, Curio Collection by Hilton rated?
Hotel del Coronado, Curio Collection by Hilton has a 4.5 star rating with 21,098 reviews.
When is Hotel del Coronado, Curio Collection by Hilton open?
Hotel del Coronado, Curio Collection by Hilton is open now. It is open 24/7.