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1500 Orange Ave, Coronado, CA, 92118, United States
Get directionsTwo thumbs down Hotel is going living off past reputation as “once was” a fabulous hotel in movies. Rooms were way out dated and over priced for what you get. Made my 8 month pregnant wife carry her own bags to room. Which I might add is really far away due to construction detour that makes you walk all the way around the hotel. Wow!!! Woke up to tractors every morning cause of construction. Came all the way from Oklahoma to be let down by this. Bummer!!!!
Business response:
Dear Harold, Thank you for this review. I am so sorry you had this Hotel del Coronado experience. No guest should have to carry their luggage to their guest room, let alone your pregnant wife. My sincerest apologies for allowing that. I completely understand your frustrations and would love to make things up to you on an exceptional future visit. Sincerely, Harold Rapoza Jr. General Manager
Property was under construction property should’ve been close down while under constructionThere was a mess everywhere.My view to the beach was a big pile of garbage and a tractor is my view.And the machines would start at 7 AM and stop at 4 PM the hotel would shake very badly while under construction.
Business response:
Dear Jeremy, Thank you for your valuable feedback. We are currently making the necessary improvements to not only maximize guests’ experiences but to enhance the legendary charm of our 131-year-old hotel. I am terribly sorry the restoration impacted your stay, I completely understand your disappointment here. If there is anything we can do to make things right, please don’t hesitate to reach out to my team. Sincerely, Harold Rapoza Jr. General Manager
I've always wanted to stay at the Hotel Del ever since I first visited San Diego. It was my dream come true when my girlfriend and I had the chance to travel to San Diego during a cross country trip we've been planning for a year. It really was amazing. The views, the rich history and just the feeling of being able to do something I've wanted for some time. But that excitement was destroyed in an instant when I wanted to check out early due to rescheduling. I called a manager the night before the day I wanted to check out an... read more
Construction Zone We were not warned about any construction prior to booking. We had a room with “Ocean View” turns out that ocean view meant we had heavy equipment at 7:00 A.M every morning on both sides of our room. I have stayed at Hotel del Coronado previously and was looking forward to my Wife’s first stay. It was truly the ultimate disappointment, When we arrived at pool after finding it thru the construction and closed entrances we were looking forward to peace. Twenty minutes into relaxing out came the saws and const... read more
Business response:
Dear Jeanette, Please accept my apologies for your stay. This getaway should have been an incredible SoCal escape for you and your wife—I’m terribly sorry we let you down. We do our best to minimize the restoration work from our guests but we’re not always as successful as we strive to be. My deepest apologies for the improvement work impacting your stay. I completely understand your disappointment and would feel equally frustrated in your position. I hope you find it in your heart to return one day and allow us the opportun... read more
Business response:
Dear Traveler, Thank you for taking a moment of your time to review our hotel. I’m sorry your Del experience was less than stellar but I hope to improve on your next stay. Sincerely, Harold Rapoza Jr. General Manager
We have stayed at the Del before and loved it. This trip was different... we were in the towers but didn’t know about major construction goin on between the towers and main building. Construction started at 6am, made it very hard to get to the pool, main building, restaurants, etc. the hotel checked us out a day early then didn’t offer to meet us at our room for the new keys so had to truck it back up, around construction to main bldg for new keys. THEN! We asked 3 times for our car to be charged and on the final day they LO... read more
Business response:
Dear Traveler, I am so sorry you had this experience at the Hotel del Coronado. I completely understand your disappointment and would feel the same way if I experienced this. My deepest apologies for the valet issues you encountered during your stay. This service is absolutely unacceptable and I will be addressing this matter immediately. We really let you down this trip but we would love the opportunity to make things right on an incredible future visit. Sincerely, Harold Rapoza Jr. General Manager
객실 전면 통유리 클리닝이 전혀안되어있는 호텔 하루 70만원에 달하는 호텔의 전면 유리창문 청소상태가 최악 이었음 안 닦은지 6개월은 족히 되보임. 안으로 밖으로 전혀 닦은 흔적이 없음. 뒤늦게 상태확인하여서 어필도 못함 콜로라도 2박중 1박을 큰맘 먹고 선택한 호텔인데 100년 넘은 역사와 전통 빼고는 기본도 안되있는 호텔임.
Staff was extremely rude. Way overpriced for what you get. They wouldn’t even give my pregnant wife a piece of toast without charging us $12
Business response:
Dear Traveler, Thank you for sharing your thoughts with me. I am so sorry you had this experience at our hotel. My sincerest apologies for the poor service you received. I’m sorry we let you down this time but I am confident we can earn your trust back on an incredible future stay. Sincerely, Harold Rapoza Jr. General Manager
Hotel del Coronado, Curio Collection by Hilton has a 4.5 star rating with 21,098 reviews.
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