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Hotel del Coronado, Curio Collection by Hilton
- Hotels
- Coronado, CA
About this business
Location details
1500 Orange Ave, Coronado, CA, 92118, United States
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Business response:
Dear Traveler, Thank you for taking the time to review our hotel. I appreciate your feedback and hope to improve on your next stay. Sincerely, Harold Rapoza Jr. General Manager
Property is very outdated and did not have the brand quality associated with this hotel. We spent about 10 minutes trying to find our room and when we asked housekeeping she shrugged us off and didn’t help. Was very disappointed with the organization and professionalism of the staff. It rained during our trip which was out of their control obviously, but when we went to the activities center to get some ideas of what we could do, we were told that this is mainly an outdoor hotel and not much going on. Later we found out that... read more
Business response:
Dear Traveler, Please accept my deepest apologies for the service you received during your stay. I’m extremely disappointed with the lack of professionalism we demonstrated along with our inability to efficiently communicate with our guests. Although our serene seaside setting is one of our greatest perks, there are certainly a variety of superb indoor activities to enjoy at the Del. I’m very sorry we didn’t offer more guidance or suggestions in this department. This trip was less than stellar, but I am confident we can earn... read more
You expect alot when you stay at a resort of your caliber. We have stayed in many nice places over the years. We were very disappointed when we had no hot water the first night. We spoke with desk the next morning and they said you need to leave the hot water on for 15 minutes or so to get hot water to your room! My wife was not too pleased to have to run the water for 15-20 minutes so she could wash her face! Our TV blinked on and off and the alarm woke us up early with a false alarm. With what we paid for the room we were ... read more
Business response:
Dear Traveler, I’m so sorry your Del experience fell short of exceptional. My sincerest apologies for the technical and plumbing issues you encountered during your stay. I completely understand your frustrations here and would feel equally disappointed in your position. I appreciate you bringing these topics to my attention and I will be addressing the issues urgently. I’m sorry we let you down this time, but I would love the opportunity to earn back your trust on an extraordinary future visit. Sincerely, Harold Rapoza Jr. G... read more
This experience was ver disappointing.
Business response:
Dear Besa, I’m disappointed to hear that your Del experience was less than stellar. I’m sorry we let you down this time, but am confident we can earn your trust back on an exceptional future visit. Sincerely, Harold Rapoza Jr. General Manager
Bathroom was dirty. Food was terrible. Services horrible. Very overrated and expensive for this old hotel. Noisy.
Business response:
Dear Traveler, I’m so sorry we left you with this impression. Please accept my sincerest apologies for the inconveniences you encountered during your stay. We let you down this time, but I would love nothing more than the opportunity to make things right on an exceptional future visit. Sincerely, Harold Rapoza Jr. General Manager
The hotel rooms are in terrible shape. Old, musty smelling and not clean.
Business response:
Dear Traveler, Thank you for sharing your thoughts with me. We are currently making the necessary improvements to not only maximize guests’ experiences, but to preserve the historic charm of our 131-year-old hotel as well. There are exciting changes to come and I hope you return one day to enjoy the restored glory of the Hotel del Coronado. Sincerely, Harold Rapoza Jr. General Manager
We got a room in another building paying the same rate, the building is very poorly preserved and we had to walk a lot to get there.. in front of our room there are renovations and construction noise started at 6 am. Bad experience in all ways
Business response:
Dear Ray, Thank you for taking a moment of your time to review our hotel. I appreciate your feedback and hope to improve on your next stay. Sincerely, Harold Rapoza Jr. General Manager
Frequently asked questions about Hotel del Coronado, Curio Collection by Hilton
How is Hotel del Coronado, Curio Collection by Hilton rated?
Hotel del Coronado, Curio Collection by Hilton has a 4.5 star rating with 21,098 reviews.
When is Hotel del Coronado, Curio Collection by Hilton open?
Hotel del Coronado, Curio Collection by Hilton is open now. It is open 24/7.