This profile has been claimed by the business owner or representative.
Hotel del Coronado, Curio Collection by Hilton
- Hotels
- Coronado, CA
About this business
Location details
1500 Orange Ave, Coronado, CA, 92118, United States
Get directions
Very nice selection of yellow construction vehicles, bulldozers dumptrucks backhoes really big digging machines, my grandsons would have loved it!
Business response:
Dear Traveler, Thank you for taking a moment of your time to review our hotel. I appreciate your feedback and hope to improve on your next stay. Sincerely, Harold Rapoza Jr. General Manager
Horrible service, bad condition, noisy because of construction, bad manner of the hotel employees. Never recommend, and we never go back there
Business response:
Dear Kit, I’m so sorry we left you with this impression of the Hotel del Coronado. My sincerest apologies for the issues you encountered during your stay—especially for the lack of welcoming service you received. We clearly weren’t on our game, but I hope one day you find it in your heart to return and allow us the opportunity to make things right. Sincerely, Harold Rapoza Jr. General Manager
The vacation to Coronado island itself is always amazing . We traveled as a family with two kids , attending a conference . The building is old and needs updating. Carpets are old and not clean as well as Furniture. There is construction ongoing at hotel and during the day if you need to rest at the hotel it’s almost impossible due to noise . At night there were people at parking area probably drunk fighting and speaking loud so here goes the night sleep. On the weekend they play loud music late night for different events I ... read more
Business response:
Dear haniyeh, I’m so sorry you had this Del experience. We go to great measures to shield the enhancement work from our guests, but we’re not always as successful as we strive to be. My sincerest apologies for the improvement work impacting your stay. I totally understand your frustration with the volume of music played at night—I will be addressing this with my team immediately. Although we do have a strict cancellation policy, I’m very sorry we were unable to abide your request or at least make your stay more comfortable. ... read more
the quality of the rooms. 1. The carpet was rippled throughout room. Could be tripping hazard. 2. Opened up the king bed, the sheet had a smear that appeared to have been an insect. Called housekeeping immediately but still took an hour before someone showed up. We had to contact housekeeping twice. That was nasty. 3. For the price of the hotel, the grout in the bathroom had black mold between the tiles. 4. If the the hotel is non-smoking, someone was smoking near our room. The gap below the room door was significant, so the... read more
Business response:
Dear Cynthia R, Please accept my deepest apologies for the condition of your room upon arrival. This is not acceptable and I would feel equally frustrated in your position. I greatly appreciate your feedback and will keep your critique in mind while we make the necessary improvements to our guest rooms. I hope you find it in your heart one to return one day for an authentic Del experience you deserve. Sincerely, Harold Rapoza Jr. General Manager
The grounds were under construction. Rooms were old and minimum amenities. Balcony dirty and dusty due to heavy construction. Restaurants were overcrowded. Parking fees overly expensive.
This hotel has been on our bucket list for years. We were so excited to finally book a room for my husband’s birthday. What an absolute let down. Extremely disappointed! Not worth the money at all!
Business response:
Dear Traveler, I’m so sorry to hear about your Del experience. This should have been the trip of a lifetime and I am terribly sorry we let you down. I hope you find it in your heart to return one day and allow us the opportunity to make things right. Sincerely, Harold Rapoza Jr. General Manager
Pass until renovations are done I was excited to stay as a treat for my birthday. Some staff was excellent like the valet, bell desk, and spa desk. The hotel had hairs on the tub and sand in the room. It was going through renovations. The construction crews woke me up at 7:00 am and didn’t not stop. The front desk was awful. They were not helpful explaining where the room was. They were done right rude! It was a horrible experience. I have stayed at historic hotels.. Broadmor, The Stanley and many more. This was the worst ex... read more
Business response:
Dear Suman, I am so sorry you had this experience at the Hotel del Coronado. I completely understand your disappointment and would feel equally frustrated in your position. My sincerest apologies for the issues you encountered during your stay, especially for the unacceptable service you received. It sounds like we let you down this trip, but I hope one day you find it in your heart to return and allow us the opportunity to make things right. Sincerely, Harold Rapoza Jr. General Manager
Crib do not fit in all rooms First off this review is more directed Hotels.com and then the quality of our room. My wife and I are expecting our second child in July so we took a mini vacation with our 1 year old daughter in April. We booked the hotel online and requested a crib. After the room was booked we found out that a crib would not fit in the room we booked yet there was no mention of that by hotels.com. We called hotels.com but they would not refund us our money or change our room. We then contacted the hotel who sa... read more
Frequently asked questions about Hotel del Coronado, Curio Collection by Hilton
How is Hotel del Coronado, Curio Collection by Hilton rated?
Hotel del Coronado, Curio Collection by Hilton has a 4.5 star rating with 21,098 reviews.
When is Hotel del Coronado, Curio Collection by Hilton open?
Hotel del Coronado, Curio Collection by Hilton is open now. It is open 24/7.