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Hotel del Coronado, Curio Collection by Hilton
- Hotels
- Coronado, CA
About this business
Location details
1500 Orange Ave, Coronado, CA, 92118, United States
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I thought it would be fun to take my 16 year old daughter to the Del Coronado Hotel for Xmas. Boy was I wrong! The $380 room in the Ocean Towers overlooked the main trash bin area and a very busy construction site. The workers were at it all day with jack hammers and moving trucks, loading and unloading dirt. We were woken up by the outside noise at 6 am when the construction started and kept awake by hammering inside the hallway and adjacent rooms all morning. I am a tea drinker and there was not even a tea bag in the room ... read more
Room (in the Ocean Towers) was average at a premium price. Dingy and dirty. Chewing gum (previous guest) stuck on top of shower head, carpet was suspect. View was 25% ocean, 75% construction site with construction debris. It rained at night, the sound of the rain and breeze outside was pleasant. INSIDE, however, it sounded like rain gutters were imbedded in the walls. All night, with the rain, it sounded like someone was stirring a metal bucket filled with ice in the room. The noise kept my family awake all night. Then at 6:... read more
Business response:
Dear Traveler, Thank you for sharing this detailed review with me. It disappoints me to hear about Del experiences like the one you have described. From our renovations starting early to the state of your accommodations, I deeply apologize for all the inconveniences you encountered during your stay. I completely understand your discouragement and would feel equally frustrated in your position. I’m terribly sorry we let you down, but I hope you allow us the opportunity to make things right on a future visit. Sincerely, Harold... read more
The staff was dismissive and didn't help much. The hotel was under construction. It was over crowded and under staffed. We got lost several times due to poor lighting and no directions. A lot of things in the room didn't work.
Business response:
Dear Rita, Thank you for your feedback. It deeply saddens me to hear about Del experiences like the one you have described. From our lack of professionalism to items not properly functioning, I deeply apologize for all the inconveniences you encountered during your stay. I completely understand your disappointment and would feel equally frustrated in your position. I’m terribly sorry we let you down, but I hope you allow us the opportunity to make things right on an incredible future visit. Sincerely, Harold Rapoza Jr. Gener... read more
We had issue with construction and they provided an experience jnstead but felt tkkke front desk didn’t care or have any empathy since we booked through a 3rd party. They made us feel badly for not booking directly with hotel and that they can’t help change reservations bc we booked through a 3rd party but that isn’t true. They can change reservations and room types - they are the property.
Business response:
Dear Dawn, I was so sorry to hear of your frustrations with our front desk. While we are limited in guaranteeing placement through a third party booking site, I am truly disappointed that our team made you feel bad for booking through our own website and I will be discussing this with them immediately. Thank you very much for sharing this feedback with me and I hope we can have the opportunity to improve a future stay with us. Sincerely, Harold Rapoza Jr. General Manager
I was not told that the property was undergoing MAJOR renovation, with earthmoving equipment making high levels of noise. I would not have stayed here if I had known. Also, there was NO internet, WiFi or telephone service. I should receive a full refund.
Business response:
Dear Traveler, I’m sorry you had this experience at the Hotel del Coronado. We are currently making the necessary changes to enhance guests’ experiences while preserving our hotel’s historic charm. I sincerely apologize for the improvement work impacting your stay and for not properly notifying you prior to your arrival. We really let you down this time, but I hope you allow us the opportunity to make things right in the future. Sincerely, Harold Rapoza Jr. General Manager
Business response:
Dear Traveler, Thank you for the feedback. I hope to improve upon your next Hotel del Coronado stay. Sincerely, Harold Rapoza Jr. General Manager
Room was not clean and bad musty smell.. Rooms need to be updated. It was certainly not what we expected for high priced "deluxe" resort.
Business response:
Dear Traveler, Thank you for the feedback. We are currently making the necessary changes to enhance guests’ experiences are our 131-year-old hotel. I’m sorry your Del getaway fell short of exceptional but I am confident we can win your trust back on an incredible future visit. Sincerely, Harold Rapoza Jr. General Manager
Business response:
Dear Traveler, Thank you for taking a moment of your time to review our hotel. I’m sorry your Del experience fell short of exceptional, but I’m confident we can earn your trust back next visit. Sincerely, Harold Rapoza Jr. General Manager
Extremely Disappointed The Hotel Del was a huge disappointment. We stayed 2 nights in the Ocean Tower. Our room had worn stained carpet, the bathroom door had a chuck missing and the paint was peeling. The ceiling had been patched but not painted. The room was just awful. We spoke with 2 other guests while riding in the elevator, one on the 7th floor and another on the 2nd floor, they both agreed, the rooms were crappy. There was a lot of construction going on, we had to walk thru a construction path just to get to our room.... read more
Business response:
Dear Tracy, Thank you for crafting this detailed review. Our hotel has welcomed guests for 131 years and we are currently making the necessary updates to enhance guests’ experiences while preserving its historic charm. I’m so sorry our service wasn’t sincere or friendly—I promise you this does not reflect our Del standards. I completely understand your disappointment and hope you accept my sincerest apologies for providing this Del experience. I appreciate your feedback and hope you find it in your heart to return one day so... read more
Frequently asked questions about Hotel del Coronado, Curio Collection by Hilton
How is Hotel del Coronado, Curio Collection by Hilton rated?
Hotel del Coronado, Curio Collection by Hilton has a 4.5 star rating with 21,098 reviews.
When is Hotel del Coronado, Curio Collection by Hilton open?
Hotel del Coronado, Curio Collection by Hilton is open now. It is open 24/7.