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Hotel del Coronado, Curio Collection by Hilton
- Hotels
- Coronado, CA
About this business
About Hotel del Coronado, Curio Collection by Hilton Welcome to the iconic Hotel del Coronado where a legendary past blends with timeless charm and casual elegance. Majestically situated on America’s most beloved beach, The Del's contemporary luxury and classic Southern California style offers something magical for everyone. From a romantic seaside escape to an inspirational gathering place for groups and destination weddings, The Del creates memorable moments that capture the hearts of every generation.
Location details
1500 Orange Ave, Coronado, CA, 92118, United States
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Business response:
Dear Jill, Thank you for taking the time to review your stay. I’m delighted to see that your Del experience was exceptional and deserving of a perfect rating. I hope to welcome you back soon. Sincerely, Harold Rapoza Jr. General Manager
You go to the Del for the history, which is incredible. Such an experience. I do think it could use a cleaning though, all the banisters were covered in dust and the baseboards incredibly stained as was the carpet in the elevators. Hoping with things reopening again they will have time to maintain the stateliness of this landmark. The staff was wonderful.
The room was tilted. The floor was uneven. The room was very small for the price we paid. I know it’s a historic building but for the price I shouldn’t have the lights go out when I’m showering and have to watch a TV that is at an angle.
Business response:
Dear Traveler, I’m disappointed to have left you with this impression. We are working hard to make the necessary enhancements to our 133-year-old hotel and I apologize for any inconvenience during your stay. There are improvements to be made and I hope to welcome you back for an unparalleled experience one day. Sincerely, Harold Rapoza Jr. General Manager
Business response:
Dear Traveler, Thank you for the review. I’m delighted to see that your Del experience was exceptional and I hope to welcome you again. Sincerely, Harold Rapoza Jr. General Manager
Not the same Hotel Del! In the past, The Del was my “go to”. Under the new leadership of the Hilton, the hotel is really disappointing. I had just come from three other hotels in CA post Covid, so I understand the challenges. That being said, the other three hotels all received 5 stars. The Del ( which previously was my favorite) was terrible. We got there and had to wait in a 40 minute line to get checked in. They could not help with luggage and we were three flights up. There was one elevator that was super small that coul... read more
Business response:
Dear Traveler, Thank you for the thorough review. I greatly appreciate your loyalty over the years and I’m terribly sorry your most recent stay didn’t reflect typical Del standards. I completely understand your perspective and hope you can accept my sincere apologies for any disappointment during your stay. I appreciate you bringing your experience to my attention and I will be sure to address your concerns with my entire team. There are improvements to be made, and one day I hope you will allow us the opportunity to make ma... read more
The hotel was under construction which is a challenge. I wasn’t sure that was on the hotel information when we booked. We had a room that hadn’t been redone but was still nice. Overall the hotel is lovely. The largest issue is that the communication between different parts of the hotel is nonexistent. I asked the front desk a question about the beach cabanas and they couldn’t answer it. We also had a charge we didn’t recognize on the bill and asked for more info but they aren’t able to provide that. They removed the charge, ... read more
Free water bottles and friendly staff. The grounds are beautiful and the views are great too. the restaurants were a bit pricey and the food didn’t taste that great.
Business response:
Dear Traveler, Thank you for sharing your experience. I’m delighted to hear that you enjoyed our team’s friendly hospitality and our oceanfront location. I appreciate your input regarding our restaurants and will keep your thoughts in mind moving forward. It was a pleasure having you and I hope to welcome you back soon. Sincerely, Harold Rapoza Jr. General Manager
Business response:
Dear Traveler, Thank you for taking a moment of your time to review your stay. I value your input and hope to welcome you back for an extraordinary experience. Sincerely, Harold Rapoza Jr. General Manager
Frequently asked questions about Hotel del Coronado, Curio Collection by Hilton
How is Hotel del Coronado, Curio Collection by Hilton rated?
Hotel del Coronado, Curio Collection by Hilton has a 4.7 star rating with 19,629 reviews.
When is Hotel del Coronado, Curio Collection by Hilton open?
Hotel del Coronado, Curio Collection by Hilton is open now. It is open 24/7.