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Hudson Nissan of Charleston
- Car Dealers
- Charleston, SC
About this business
Location details
1714 Savannah Hwy, Charleston, SC, 29407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
"What's next that needs replacing on my 8 year old vehicle?" Whenever I take my vehicle in for an oil change (which I was given the *free oil changes for life* when I bought the vehicle), it seems as though my 8 year old Nissan Titan (almost 9 years, and just over 100,000 miles) is falling apart. The past 2 times I was in there, the service department has tried to blow smoke up my xxx telling me that I need to replace this or that or always something in order to get money out of me it seems. (Let's see, I need new front sway... read more
"No service after the sale" So far we have had little to no service after the sale. They are unwilling and unsuccessful in repairing our car which is only 3 years old. We did buy an extended warranty which apparently is of no value. They treat you as if you are ignorant and do not actually listen to you. The service manager is in an imaginary meeting that he has been in for over 3 days according to our experience. We loved the car and it still runs good, except for the obvious unresolved issues we are having; but we will nev... read more
"Very Dissatisfied" Went in to replace an alternator, just to find the valve cover gasket was leaking again. Something that I just had repaired back in February. Service department tried to tell me that my alternator not functioning properly had nothing to do with valve cover gasket leaking onto it. The alternator is just below it, how can it not. Then tells me it'll be $937 to replace my alternator. They claimed they fixed the valve cover gasket, yet didn't clean up afterwards!😣😣
"Service experience" Told service should be about 1.5 hours. Service took 2 hours. Had oil changed, tires rotated, other 5 K checks. Checked car next day and found tire rotation not done. (100% sure). Called dealer, got in, tires rotated. Still wonder what else not done
Business response:
Hello, Thank you for the feedback. I do apologize for the inconvenience. I would like to offer you 10% off your next 5k mile service if you don't have a maintenance plan. Please reach out to me directly and I'll make sure you receive this. My email is rdowning@charlestonnissan.com Thanks, Ryan Downing
"First service after purchase" Becca was very friendly and knowledgeable. The oil change was done quickly, however I've had to ask 3 times for the time to be cleaned. The day I purchased the car there was residue from stickers left on the rims. At this visit the sticker residue was gone but all 4 rims are now scratched. I'm highly disappointed that I have to drive a brand new car around work scratched up rims due to lack of care in the detailing department. I was told before I left that someone would call me back to set up a... read more
Business response:
Thank you for your great review!
"Aweful customer service." Do not get your car serviced here. They do not stand behind their products. all they want is to get your money. The service girl didn't even want to listen to my problem.
Business response:
Hello, Thank you for your feedback. I forwarded your review to my service manager, Ben Douglass, and he would love to speak with you more about your experience and see if he could help revive the situation. Cutomer satisfaction is very important to us, so If you would please give me a call or email, I will get you in touch with him. My number is 843-301-8514, or my email is rdowning@charlestonnissan.com Thanks, Ryan Downing Internet Sales Manager
"WORST EXPERIENCE EVER " DO NOT BUY FROM THESE PEOPLE. About a month ago my husband purchased a new vehicle and put down $5000 cash. All the proper documents were signed by all parties, monies were received, and my husband drove off happily in his new 2016 Maxima. About a week later he received a call stating that someone had either "misplaced" or "failed to receive" the cash down payment and that my husband needed to come back in and pay the money. After telling them no, as he had already paid them the money when he bought ... read more
Business response:
We appreciate the fact that you have notified us that your husband believes an employee of this dealership took his money and did not properly account for it. This is something we take very seriously and as such have notified the police of her claims. Since the matter is under an active police investigation we cannot comment on any particulars. We will update this response after the proper authorities have completed a thorough investigation. Please be assured we want to get to the bottom of this matter as much as anyone.
"Buyer Beware" Worst I've been treated by a dealership in over 45 years of buying cars. First they assume your're stupid, then they insult you, then accuse you of wasting THEIR time, and finally try to prevent you from leaving. Salesman was great, sales manager needs to be far, far away from a customer service job. A total embarrassment to the car business and the sad part is he thinks he's smart.
Business response:
Hello Mr. Baxter, Again, I'd like to thank you for sharing your experience with me on the phone yesterday. I know that customer service here at our dealership is of top priority, and I feel very badly that we were not able to provide you with the level of service you and your wife expected. I imagine if I were in your shoes, I'd also feel the same way. Greg said you were in our service department today, so I would love the opportunity to make it up to you all by offering you either a free oil and filter change (if you are no... read more
"Slow and lack of communication " I was told 45-60mins for a tire rotation and oil change, it's been over 2hrs and I have yet to get my vehicle back! Terrible!!!
Business response:
Hi there - Thank you for taking the time to give us this feedback. We would like to get a few more details about your experience in order to improve our customer service. Would you mind contacting Tommy directly at 843-437-8273 at your earliest convenience? Thanks again!
Frequently asked questions about Hudson Nissan of Charleston
How is Hudson Nissan of Charleston rated?
Hudson Nissan of Charleston has a 4.4 star rating with 5,879 reviews.
When is Hudson Nissan of Charleston open?
Hudson Nissan of Charleston is closed now. It will open at 9:00 a.m.