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Hudson Nissan of Charleston
- Car Dealers
- Charleston, SC
About this business
Location details
1714 Savannah Hwy, Charleston, SC, 29407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
"Would not honor the claimed Military Discount." Nothing special about this dealership. Saleman was a good but the Mananger didnt care much about anything. Still purchased a car but only due to driving 3 hours so didnt want to leave empty handed. Recommend shopping around.
Business response:
Hello Ellis, Thank you for taking some time to give your feedback about your experience. Customer satisfaction is our number one priority, but clearly we failed in this case. I would love to get some additional feedback on the situation and see if I can make it right. Please feel free to give me a call at 843-301-8514, or email me at rdowning@charlestonnissan.com. Best Regards, Ryan Downing
"Appt. for oil change means nothing!!!" This is the second time my son who bought his Pathfinder from this dealership has made an appt. for an oil change, and had to wait over two/three hours to get waited on. What good does an appt. make? I was getting ready to purchase a new vehicle from you, but will not even consider it now do to your service dept. This will be reported to BBB along w/Angie's list, and I will also write a letter or email to Nissan directly to voice my concerns. People make appointments to structure their... read more
Business response:
Hello, Thank you for your feedback as it is important for us to know when there are issues so we can improve.I do apologize for your son having to wait for his oil change even though he scheduled an appointment. I assure you that Charleston Nissan's goal is truly exceptional customer service with every customer, but clearly we failed with your son. We would love the opportunity to make things right with you and your family. Please give myself a call at 843-301-8514, or email at rdowning@charlestonnissan.com so I can get some... read more
"Express Service Nonexistent " Expect to wait at least two hours for express service. Not worth the free oil change. Do not expect to receive a survey when you receive subpar service. I attempted to contactcontact the service manager directly with no response leaving me to post negative reviews whereverwherever I can. This was my first and last purchase from this dealership! p.s I have purchased 6 nissans.
Business response:
Toni, Thank you for reaching out to us. I apologize for the wait time you had during your first oil change. We strive to provide truly exceptional service but obviously fell short during your visit. Please call me directly to discuss how we can make it right. Tommy Russell GM Charleston Nissan 843-437-8273-cell
"Bad bad bad bad bad bad bad bad bad bad" worst buying experience of my life. they're the reason the car industry has such a bad reputation. i would recommend everyone to stay far away.
Business response:
Hello, Thank you for giving us your feedback. Your overall satisfaction is very important to us. If you could provide some specifics so I can address your concerns, I'd love to help. You can reach me at 843-571-2810 and my name is Ryan Downing. Thank you and I look forward to the opportunity to make things right. Best, Ryan Downing Internet Sales Manager
"Tiresome " The way wheeling and dealing for a car anymore is so tiresome it's almost not even worth it. Although it took me several tries to come to an agreement about what I needed we all finally got together and I walked away happy customer
Business response:
Hello, Thank you very much for your positive review of our dealership! I'm glad we were ultimately able to earn your business and make you a happy customer! Please let us know if we can do anything else for you. Best, Ryan Downing Internet Sales Manager
"Won't buy again" Get it in writing! That is what this dealership told me. The manager said he has questionable shady sales people and that I should have gotten the details of my agreement in writing. Beware, the new owner of this dealership could care less about any issues and obviously even less about retaining my business in general. Go somewhere else!!!!!
Business response:
Thank you for your business and for bringing these issues to our attention. I would love the opportunity to discuss what happened and to address your concerns. Please call me at your earliest convenience. Tommy Russell GM 843-437-8273
"New Name, Same Terrible Service" Miserable. The worst experience I've ever had with a dealership in my life. I first visited this dealership when they were "Morris Nissan." Since they are only 10 minutes from my house I was looking forward to a long and convenient relationship with these folks. Unfortunately they aren't interested in anything more than basic price gouging and fabricating issues with my vehicle in an attempt to run my service bills up. After taking my business to Hudson Nissan for the past two years I heard ... read more
Business response:
Hello, We appreciate your feedback as we're always looking to improve here at Charleston Nissan. I'm sorry to hear about your bad experience with our service department the week after we purchased the dealership. If there's anything I can do to help, please call me at 843-571-2810. Best Regards, Ryan Internet Sales Manager
Frequently asked questions about Hudson Nissan of Charleston
How is Hudson Nissan of Charleston rated?
Hudson Nissan of Charleston has a 4.4 star rating with 5,879 reviews.
When is Hudson Nissan of Charleston open?
Hudson Nissan of Charleston is closed now. It will open at 9:00 a.m.