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Huffard Animal Hospital
- Veterinarians
- Pasadena, MD
About this business
Location details
8073 Ritchie Hwy, Pasadena, MD, 21122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 3:00 p.m. | |
| Sun | 8:30 a.m. to 3:00 p.m. |
I used to go to Huffard all the time to board and groom my beagle. But when he died, I got a Labrador retriever puppy who was a stray. When I send her there for boarding, they claimed when I picked her up that she was constantly vomiting and forced me into buying medication for my lab. When I check her trazadone I gave them for her ptsd, I noticed that they never gave her her medication. Also, a worker there was giving an attitude to my dog for being too affectionate. I never took my lab back to Huffard.
Business response:
Hi Rachel, We are really sorry to hear that you were unhappy with you pup's boarding stay. Since you have boarded with us before I am sure you know the excellent service we can provide and standards at which we expect. Our standard is to provide your pet with a happy and healthy environment. We would love a chance to discuss this matter with you further so please reach out to us at (410) 768-3620 and ask for the office manager, Claire.
My cat was experiencing a bout of cystitis of which she has had several times in the past. My vet was closed and Huffard was still open so I bring her in on an urgent visit. I had brought her there 5 years ago and didn't get a good vibe from the place but I thought I should give it a second try since they have better hours then my vet. They took me back very quick the tech and the vet were very nice. The vet agreed with my suspicions of cystitis but asked if her vet ever did an ex ray or blood work. He had not so I said I wa... read more
Business response:
Good morning, It seems like there was some miscommunication on bloodwork charges and we would like to apologize for that. We always strive for best in class communication so all of our clients have positive experiences. The bloodwork bundle you received does include a urinalysis, to try and offset some of the cost, but does not include cystocentesis [obtaining the urine]. We ultimately want what is best to treat your pet and get your pet feeling healthy and happy again. We would love an opportunity to discuss this matter... read more
We went to Huffard Animal Hospital as our 14 year old shepherd had a UTI. The doctor felt her stomach and said our dog had a mass and needed to be put to sleep. Our dog is old. So we decided to trust her. She and her assistant came into the exam room and stuck needles in both legs. She said our shepherd had "tiny" veins and she couldn't get the death needle to go in. So she kept probing and probing and probing. Our dog winced in pain. Our dog looked up to my crying husband to say, "help me dad!" We decided to not put he... read more
Business response:
Our concern is always for the health and quality of life of your pet, and we are very happy to hear that you are able to have this additional time with your special girl. Euthanasia is never an easy decision to make and is always a decision for your family to make. When the time is right, we will be there for you and your pet and guide you, while respecting your decisions, reservations and restrictions. We are confused though, as our Medical Records indicate that Dr. Plitt spoke with someone and did prescribe antibiotic t... read more
I can't even give this hospital 1 star right now. We have been using this hospital since 1998. We have trusted the doctors and staff to care for eight of our dogs, many who are no longer with us. We were told by the front desk that our request for a prescription refill for our black lab was denied by a doctor who told us never to hesitate to call for a refill. Her ear is swollen and sore and she is miserable. We were told that she has a seasonal allergy and she can be treated easily with medication. Dr. McCafferty was once o... read more
Business response:
Good morning Robert, I am sorry to hear about your frustrations. I would love to be able to help but need a bit more information. Please give us a call at (410) 768-3620 and ask for Claire. Thank you.
Way too expensive. I got a new puppy the same time 2 other friends did. My shots and visit were 4 times as expensive. My friends live in Arlington, VA and Takoma Park, MD
Business response:
Elizabeth, Thank you for letting us know about your visit. While we cannot comment on the prices or quality of care from any other hospital, we know the quality of care we require of our staff. We do our best to keep our prices as reasonable as possible, while holding true to the standards of care with which we would want our own pets treated. We welcome the opportunity to discuss your visit in more detail over the phone or in person if you would like. Please call 410.768.3620 and ask for Claire [Office Manager].
We were recommended this vet by some other Greyhound owners in the area after we moved from out of state. We evaluated the boarding and they seemed fairly decent and we liked the 24/7 tech presence. They do require a pre-boarding vet evaluation, which was fine, including a fecal sample. We went in and what was supposed to be $100 visit for our two dogs turned into $1,000 because of a laceration (obtained at home being treated with local wound care) they insisted should be stitched closed, as well as treatment for hookworm, t... read more
Business response:
Jessie, Thank you for the compliment on Melissa and our building. We strive for excellence and our main concern is and always will be providing the best care for our pets. We understand when financial concerns come into play and do our best to keep prices as low as possible, while maintaining a high quality practice, staffed with highly qualified and compassionate team members like Melissa. We provide written estimates prior to service to help you make the best decision for you and your pet. A manager will be calling yo... read more
After dealing with my dog having an ear infection that would not go away for at least one year, I was finally told that there was nothing more they could do. I was so upset. I finally decided to go to another vet. After two doses of a medication that Huffard had never offered, my dog is now completely cured of this infection. Also, I was spending way too much money on procedures that are $100 - $200 less at this new vet. Wish I had made the switch sooner. It would have saved my dog a lot of discomfort and me the money ... read more
Business response:
Good morning, Sophie. We appreciate the time you took to provide feedback. I am truly sorry that you and your dog had such a poor experience with us. I am truly saddened to see how your experience went and I would love the opportunity to gain your trust again. If you have a minute, please give me a call at 410-768-3620. I will be in the office all day today, and any feedback over the phone that you can provide will be extremely helpful as I work to make our client's and patient's experiences the best they can be. Thank you f... read more
No consideration for people seeking less expensive options for their pets. If you aren't willing to pay for everything they want you to they will not give your pet the right attention or care. If you can't spend $2000 to get your 16 year old dogs teeth cleaned (anesthesia costs apply), then they don't care if your dog has other problems, the visit is over when you say no to something they want you to put out more money for. Never used to be this way., finding a new vet after 20 years. Update: Received a rude "compliment" on... read more
Business response:
We appreciate the time you took to provide feedback and we value your opinion, as we are always striving to be a better hospital today than we were yesterday. We are truly sorry if anyone here at Huffard Animal Hospital ever made you feel that we would refuse vaccinations or other treatments if a client did not want to move forward with a certain treatment plan. Again, we are deeply sorry if anyone here left you with that impression. While our doctors are compelled to recommend services that are beneficial to your pet's heal... read more
It's all about the money - NOT your pet at this place. If you're dog is dying be sure you have plenty of cash on hand because that's the only way they'll do anything to help. I'm not talking about a few hundred dollars here - you need to have thousands UP FRONT or forget it. All they care about is their bottom line. I offered to put down a deposit and make payments - I'm talking two or three payments - not taking years to pay the bill - but there was ZERO willingness to work with me in any way in order to save my dog. What... read more
Business response:
Thank you for providing this feedback. We apologize if anyone ever gave you that impression. Each and every employee joins our Huffard family because of their love of animals and compassion for them. We understand financial concerns and do have plans like care credit in place for those that are interested. Please give us a call if you would like to discuss this further. We look forward to hearing from you. We hope you will give us another chance to show that concern for your pets, and an excellent level of care for them, is ... read more
Frequently asked questions about Huffard Animal Hospital
How is Huffard Animal Hospital rated?
Huffard Animal Hospital has a 4.4 star rating with 1,371 reviews.
When is Huffard Animal Hospital open?
Huffard Animal Hospital is open now. It will close at 8:00 p.m.