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Huffard Animal Hospital
- Veterinarians
- Pasadena, MD
About this business
Location details
8073 Ritchie Hwy, Pasadena, MD, 21122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 3:00 p.m. | |
| Sun | 8:30 a.m. to 3:00 p.m. |
I tried to give them the benefit of the doubt on my last review but since then i have had more bad service. I would not recommend them to anyone. They said they were going to take care of a second mass during surgery if it needed attention and forgot to and the communication since then has been awful. I called and left a message, like the person who responded to the review said to and never got a call back. Finally, I got someone on the phone and now our cat has to go through a second surgery that is almost double what we ... read more
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
This place has really gone down hill since Covid. I believe they are taking in too many patients and due to the lack of staff, the patient care is sacrificed. After coming to this place for 8 years, I had no choice but to change vets. What a shame!
Our pet has loose bowels and was diagnosed with inflammatory bowel disease on our first visit to Huffard. We had 2 additional visits as the treatment progressed to find a solution to ease the IBD. A battery of tests were given and medications were prescribed with steriods being the latest option. After 2 weeks of steriods, our cat had a vomiting spell all night and extremely loose bowels and to us, it seemed like he needed some immediate care. In the morning, we called Huffard, and as usual, were on hold for 5-10 minu... read more
Business response:
We appreciate your feedback. We are sorry to hear of your frustration. Looking further into Moustache Little’s appointment, we see the Patient Care Coordinator who scheduled his appointment did discuss what an urgent appointment is and the cost. She did state Ms. Labosky said she has been here before for an urgent and understands. If the PCC did not discuss that, we are genuinely sorry. An urgent timeslot is assigned to clients that have a situation that cannot wait for the next available appointment. That timeslot is your a... read more
huffard's would be the very last place i would ever take my dog if she needed help! on sunday april 24th my dog was viciously attacked and was bleeding badly from her mouth. i called your hospital and told you about my emergency and brought my dog there to be looked at. when i got into the lobby, i was told that your doctor would not see her because you were closing in 15 minutes. my dog was suffering; and all your doctor had to do was take a look and let me know what my next steps should be; but they could not be bothered!... read more
Business response:
Thank you for providing your feedback and letting us know about your experience, Chuck. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Please call us at (410) 768-3620 and we'd be happy to discuss your experience further and understand how we can do better next time. Please ask to speak with our Hospital Manager, Summer. Thank you, Huffard Animal Hospital
Very unprofessional staff, this could be why they have staffing issues. They always have excuses for their poor management. They also did not have anyone in charge at the time I was there, poor management. Called for meds 48 hour in advance told three people I was going out of town needed the meds that morning. Even took off from work to get it.
Business response:
Hello Ms. Ward, we are sorry you feel this way. We strive for great client service and medicine. We have policies and procedures in place to help our workflow. Unfortunately, prescription refills take time. And while we did forget to fill one of your medications, it isn't okay to cause a scene and treat our team members poorly. We apologized and filled your second prescription immediately. Our Hospital Manager and MDVM both called you to discuss your experience and tried to come up with a plan to prevent any situations in th... read more
I am very upset with Huffard...We made an appointment for our new dog to get checkout. Huffard called and left a message to confirm appointment, it took me 4 phone calls to speak to someone...and than she put me on hold each time I called for 20 minutes or longer. Every time I called to confirm the appointment, the girl would ask emergency, I would tell her no and she automatically put me on hold. Is this the way you treat a new patient/client to your business? The appointment is this weekend and we will not be taking our d... read more
Business response:
Hello Drema, we apologize you had a bad experience. We have been struggling with our phone system for over two years. Just two weeks ago, we had it replaced. We are still learning how to use it and working out some kinks. While that doesn't justify being placed on hold abruptly, we hope it does provide some insight. We have been understaffed for over a year, and we are doing our best to keep up with our high phone volume. Our hospital manager has already shared your experience with the leadership team and all of our Patient ... read more
High priced and greedy. Can't get in in a reasonable amount of time unless you pay an up charge.
Business response:
Hello Carolyn, we are saddened to read such a poor review. Our prices are fair and consistent with other hospitals in the area. We do our best to see every pet as quickly as possible; unfortunately, we cannot always see every pet on the same day an owner calls. When it is an urgent situation or sick pet, and we are squeezing you into an already packed schedule, an emergency fee is associated with that visit. Sick and urgent appointments often require more time, attention, workups and treatments. We also need to be mindful of... read more
My Yorkie received a quality of life and survived a week at another boarding facility despite Huffard's negative outlook. She did well with the other dogs as if she did not leave home. The boarding facility followed my instructions on how to care for her, and the staffs did it successfully. With love and care, she was saved from the horrors and stressful situation under a veterinarian's unnecessary intervention. We do believe that Huffard's opinion to put my Yorkie in its ER is extreme and rigid. My Yorkie had a lucky escape... read more
Business response:
Chyna was seen at our facility on November 15, 2021, for a "Quality of Life" Exam. At that time, your family reported to our staff that she was uneasy on her feet and was urinating and defecating in the bed. It was also known that she is being treated for advanced kidney failure. On presentation, she was found to be weak, dehydrated, recumbent, underconditioned, and with evidence of moderate heart disease. At the time of her appointment, our doctor discussed with you the concern she had for the patient's advanced renal failu... read more
Takes 2 days to clear meds for my dog after he's been taking them for 6 months! Pathetic
Business response:
We are sorry for your frustrations, and we are working to streamline the process. We receive over 100 pharmacy requests a day. We recently set out an email and Facebook correspondence to all our clients and it stated: Prescriptions and Products We are experiencing delays in prescription refills. Please plan ahead and do not wait until your pet runs out of medication. We would recommend calling for a refill when they have 10 days of medication left. Please allow 24-48 hours for prescription refills in-house. Please allow outs... read more
Frequently asked questions about Huffard Animal Hospital
How is Huffard Animal Hospital rated?
Huffard Animal Hospital has a 4.4 star rating with 1,371 reviews.
When is Huffard Animal Hospital open?
Huffard Animal Hospital is open now. It will close at 8:00 p.m.