This profile has been claimed by the business owner or representative.
Huntington-Hill Imaging Center - Fair Oaks
- Diagnostic Imaging
- Pasadena, CA
About this business
Location details
625 S Fair Oaks Ave, #180, Pasadena, CA, 91105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:30 p.m. | |
| Tue | 6:00 a.m. to 10:30 p.m. | |
| Wed | 6:00 a.m. to 10:30 p.m. | |
| Thu | 6:00 a.m. to 10:30 p.m. | |
| Fri | 6:00 a.m. to 10:30 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Main issue was w/ front desk. The lady was quite unfriendly. I was in an immense amount of pain w/difficulty walking. I asked about a wheelchair and she told me to ask the tech. Then while paying the expensive MRI bill I asked if they offered special financing for the card I used and she very rudely said NO we don’t. You just pay. Not impressed
Business response:
We appreciate your feedback, Willow. I can only imagine how frustrating that must have been, and I am incredibly sorry you had a poor experience. I will make our leadership aware of your experience, as they are always seeking opportunities for our teams to improve. Thank you again for taking the time to share this with us.
I have to start with scheduling. I had to call five times to finally schedule X-rays for ankle, because my doctors office kept sending the orders to the wrong fax or got the orders wrong. After each try, I would have to call my doctor's office office to get it. Finally, on my fifth, Lily in your call center answered. She told me to wait on the phone until she could settle things with my doctor's office. After two more failed attempts from my doctor's office, persistent Lily finally made sure everything was right. She was so ... read more
Tech was not friendly. Poor bedside manner. I’ve had an ultrasound at this facility a couple of months ago and the tech was great.
Business response:
We appreciate your feedback, Lupe. I can only imagine how frustrating that must have been, and I am incredibly sorry you had a poor experience. I will make our leadership aware of your experience, as they are always seeking opportunities for our teams to improve. Thank you again for taking the time to share this with us.
I feel lucky that I was able to get an mri when I needed it but I was surprised at how extremely impersonal my experience was. It was a pretty depressing.
Business response:
We appreciate your feedback, Rachel, and are sorry you had a poor experience. If you would like to discuss it further, please don't hesitate to reach out to us. Please email us your name, phone number and best time to reach you at: info@cmbsllc.net. We would love the opportunity to resolve any issues.
There was a problem with the MRI machine, I had to wait until it was straightened out, I was in the machine for some time then I had to wait 15-20 outside the MRI machine. The procedure started all over again from the begining.
Thier check in is laborious with a lot of un-necessary questions. I am there to get imaged just image me my pronouns are not necessary along with other info which you are required to answer. I just picked the first drop down, I don't care that it is wrong!. When in extreme pain this process makes it far worse. I finally just threw the thing on the floor and gave up. The tablet is ridiculous can't change doctor or insurance so left it wrong. Bad process therefore their ownership to figure it out. Oh and try to get this place ... read more
Business response:
We appreciate your feedback, Lois. I can only imagine how frustrating that must have been, and I am incredibly sorry you had a poor experience. I will make our leadership aware of your experience, as they are always seeking opportunities for our teams to improve. Thank you again for taking the time to share this with us.
The technician was cold, short and impersonal. My exam was a very uncomfortable procedure and she did nothing to make it more bearable. In fact, it was more difficult. I'll never return to this imaging center At Huntington Hospital again.
Business response:
Hi, Diann. Thank you for reviewing and providing feedback about Huntington-Hill Imaging Center - Fair Oaks. I am very sorry you had a poor experience. We would value a chance to speak directly with you; please email us your the best phone number and time to reach you at: info@cmbsllc.net.
The facility is not equipped to handle patients with anxiety or claustrophobia. Even thigh you have an a wider MRI machine available, it is not assigned to patience that have disclosed they have claustrophobia. Even when the patient specifically asks for the wider machine when booking their appointment, they do not get it. I had to leave my first appointment due to anxiety attack. Then had to wait one month to get a second appointment. I specifically requested the larger MRI machine. And it should have been documented in my ... read more
For plain films perhaps should not have taken an hour.
Frequently asked questions about Huntington-Hill Imaging Center - Fair Oaks
How is Huntington-Hill Imaging Center - Fair Oaks rated?
Huntington-Hill Imaging Center - Fair Oaks has a 4.8 star rating with 9,084 reviews.
When is Huntington-Hill Imaging Center - Fair Oaks open?
Huntington-Hill Imaging Center - Fair Oaks is open now. It will close at 10:30 p.m.