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Huntington-Hill Imaging Center - Fair Oaks
- Diagnostic Imaging
- Pasadena, CA
About this business
Location details
625 S Fair Oaks Ave, #180, Pasadena, CA, 91105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:30 p.m. | |
| Tue | 6:00 a.m. to 10:30 p.m. | |
| Wed | 6:00 a.m. to 10:30 p.m. | |
| Thu | 6:00 a.m. to 10:30 p.m. | |
| Fri | 6:00 a.m. to 10:30 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Wait time after scheduled appointment time was almost an hour. That's unreasonably long to wait if you have an appointment.
Business response:
Thank you for taking time to share your feedback. I imagine your experience was very frustrating, and I'm sorry you had to wait so long to be seen. I will certainly pass this along to our management so they can review the processes at our center to determine how we can improve. Again, apologies for the wait and thanks for letting us know.
I arrived the required 20 minutes before my appointment. I waited an additional 15 minutes after my appointment was scheduled and went to the desk to inquire when I would be called back. The receptionist called the ultrasound dept and they stated they were running late. 1 minute later Nicole, I think, came and got me and did the ultra sound. She did not have me change into a gown and the jel was all over my shirt. Instead of returning to work, I had to go home and change my shirt first, this resulted in a 1 hour delay o... read more
Business response:
We appreciate your feedback, Rebecca. I can only imagine how frustrating that must have been, and I am incredibly sorry you had a poor experience. I will make our leadership aware of your experience, as they are always seeking opportunities for our teams to improve. Thank you again for taking the time to share this with us.
This is not the first time I have gone to your facility. The service from the front desk to the completion of the test has always been a great experience.The technicians are always very pleasant and willing to assist if I need something due to other conditions I have. The process is seamless and you have a wonderful team that is always acting in the patients best care.
Business response:
Angela, we continually look for ways to improve so we can earn 5 stars in the future. Thanks for reviewing and sharing feedback!
1. Waited on the phone for 45 minutes to make the appointment. 2. The person on the phone said she would email me to confirm the time and date. I have yet to receive that email. I checked all inbox emails and junk mail. 3. When I arrived at Hill-Huntington imaging center, I was told by the receptionist that my appointment was for July 15 instead of June 15. I told her that this was unacceptable. However, she arranged another appointment for two hours later. I had to go home a come back two hours later. 4. Everyone was acco... read more
Business response:
We appreciate your feedback, Benjamin. I can only imagine how frustrating that must have been, and I am incredibly sorry you had a poor experience. I will make our leadership aware of your experience, as they are always seeking opportunities for our teams to improve. Thank you again for taking the time to share this with us.
my experience was very good. The Technician was very professional and helpful.
The staff was very professional and efficient. The procedure was completed in a timely manner.
Friendly and efficient
Very friendly and professional
Business response:
Hi, Christoph. Your feedback is highly appreciated. Thank you for the review!
It was great
Business response:
Hi, Mary. We appreciate the kind words and appreciate you taking the time to share a review!
Frequently asked questions about Huntington-Hill Imaging Center - Fair Oaks
How is Huntington-Hill Imaging Center - Fair Oaks rated?
Huntington-Hill Imaging Center - Fair Oaks has a 4.8 star rating with 9,084 reviews.
When is Huntington-Hill Imaging Center - Fair Oaks open?
Huntington-Hill Imaging Center - Fair Oaks is open now. It will close at 10:30 p.m.