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Husker Auto Group
- Car Dealers
- Lincoln, NE
About this business
Location details
6701 Telluride Dr, Lincoln, NE, 68521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
The communication was very poor. We were in to have a part replaced that we noticed at point of purchase. Could not be addressed, was sent to Sid Dillion. Sid Dillon could not replace so I was sent to Infiniti dealer. Shelly was difficult to work with and frustrated that Husker didn't pick this up and you used the warranty I purchased. I guess thanks for pay the deductible.
Business response:
Thank you for sharing your feedback. We'd love to get a better understanding of your experience and explore how we can improve going forward. Please feel free to reach out to Jason Masek at 402-318-5145 so they can address your concerns directly. Your experience is important to us, and we want to ensure that your future visits are much smoother.
Problem was not resolved and service manager has not called back after 2 left messages
Business response:
Thank you for sharing your feedback. Please reach out directly to Jason Masek at 402-318-5145 to discuss your situation further. We appreciate your patience and the opportunity to assist you in finding a resolution.
Grease stains on seat. Disappointed in service
Business response:
We're truly sorry to hear about your experience. Please don't hesitate to reach out to Jason Masek at 402-318-5145 so he can assist you further and address your concerns.
Excellent service. Very timely repair!
Business response:
Thank you for your positive review! We're delighted to hear that you received excellent service and that your repair was completed in a timely manner. Your satisfaction is important to us, and we appreciate your feedback. We look forward to serving you again in the future!
I was emailing the salesperson on Monday and he told me the pickup had just come in and they were giving it a look over and they were going to detail it and then they'd call. Then on Tuesday the salesperson texts me that another party had put a deposit on the vehicle. I asked him why I wasn't allowed to do that on Monday and he had a bunch of BS answers. Never met such an incompetent salesperson in my life. I definitely won't buy anything from these guys.
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the frustration and disappointment caused during your interaction with our team. Providing clear and fair communication is important to us, and we regret that we fell short in this instance. At your earliest convenience, please reach out to Steve Kurtz at 402-858-9240. Steve will address your concerns directly and work to ensure your feedback is thoroughly reviewed. We appreciate you bringing this to our attention and hope to have the opportunity to im... read more
Mechanic said, Brakes were ready to be replaced on the front. There was over 3/4 of the pad left. Waited an hour and 40 minutes for the service to be completed. I have been using Husker for years and have never had this type of issue.
Business response:
Thank you for your loyalty and for taking the time to share your feedback. We're sorry to hear about your recent experience and that the brake assessment and wait time didn't meet your expectations. We pride ourselves on providing honest, efficient service, and we'd like to ensure that this situation is thoroughly addressed. Please reach out to Jason Masek at 402-318-5145 so we can further discuss your visit and work towards a resolution. We appreciate your continued trust in us and look forward to making things right.
I didn't buy the vehicle you are writing me about. I do not have a Subaru Forester and don't know why you have my email address or why you are contacting me about this car. I did recently purchase a 2023 Ford F-150. I have no idea if Husker Auto Group has anything to do with that purchase.
Business response:
Thank you for bringing this to our attention, and we apologize for any confusion regarding our communication. Please reach out to our General Manager, Steve Kurtz, at 402-858-9240, so we can resolve this issue and ensure your contact information is corrected. We appreciate your understanding and look forward to assisting you!
I did not like that it took 2 weeks to replace a seatbelt harness and how long it took them to actually schedule the appointment
Business response:
Thank you for your feedback. We sincerely apologize for the delay in scheduling your appointment and replacing the seatbelt harness. We understand how frustrating this must have been and regret that we didn't meet your expectations. Please contact Jason Masek at 402-318-5145 so we can discuss your experience further and work to ensure this doesn't happen again. We appreciate your patience and the opportunity to improve.
I put a new terbu it has same problem .
Business response:
Thank you for your feedback. We're sorry to hear that you're still experiencing the same issue with your new turbo. It's important to us that we resolve this problem to your satisfaction. Please contact Jason Masek at 402-318-5145 so we can address your concerns directly and work towards a solution. We appreciate your patience and look forward to assisting you.
Frequently asked questions about Husker Auto Group
How is Husker Auto Group rated?
Husker Auto Group has a 4.5 star rating with 2,911 reviews.
When is Husker Auto Group open?
Husker Auto Group is closed now. It will open tomorrow at 8:30 a.m.