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Husker Chevrolet
- Car Dealers
- Lincoln, NE
About this business
Location details
6833 Telluride Drive, Lincoln, NE, 68521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Unfortunately, we have been repeatedly misled at this dealership. The associates are misinformed and do not stand up for their clients. Do not believe what they say without having it in writing. They do not return calls or support their service. I have appreciated the loaner cars they provide; however, their service department is not top notch; questionable products as well. They do not know what they are doing.
As the other person said, do NOT order from these guys @ https://www.bmwmercedesparts.com/ Been waiting over 2 months and they won't respond to any of my e-mails. I am fed up with their terrible service.
Business response:
We are working on this communications problem. Please accept our apologies for the mix up. I sent you a private message but you can also reach our Parts Manager Ryan Giese on his direct line (402) 479-7591 or you may e-mail Ryan at rgiese@huskerautogroup.com You may also call our Fixed Operations Director, Tom McFinch on his direct line (402) 479-7626 e-mail Tom at tmcfinch@huskerautogroup.com .
Terrible terrible place. They sold me a car with 8000 miles service over due. I called them may be 20 times since i bought the car in May 2012. Today they finally picked up my car and they are saying my transmission is not good!!! !I was going to have a heart attack i just bought the vehicle The guy seller sold me the car " told me Everything was taken care of full serviced with the vehile". BMW will cost me who knows how much?? I am so done with that place, I have never seen this kind of custumer service in my life. I will ... read more
DON'T USE!! Ordered a part for my BMW thru their bmwmercedesparts.com site. NEVER use them! It has been over a month and I have yet to get the parts I ordered. No one calls me back when I called them. They don't respond to any of the 3 ways you can contact them on their website. Thankfully I used an Amex card so they are blocking the payment. Buyer BEWARE!
Business response:
Laura- We are very sorry about the mix up. I have brought your problem to the attention of our General Manager and we are working to correct the issue ASAP. Please call our Parts Manager Ryan Giese on his direct line (402) 479-7591 or you may e-mail Ryan at rgiese@huskerautogroup.com. You may also call our Fixed Operations Director, Tom McFinch on his direct line (402) 479-7626 e-mail Tom at tmcfinch@huskerautogroup.com. If you still require assistance you may contact me at tliddy@huskerautogroup.com. Again please accep... read more
Sigh... Bait and switch. And our sales guy was so typical. Sleazy. We will not go back for our future car needs.
Business response:
I'm sorry to hear that you were unhappy with your experience. We would like to get a little more information from you if we could so that we can address the problem, this sounds like a training issue. We'd love an opportunity to make it up to you. Please feel free to call our customer service director, Bree Steller on her direct line (402)479-7585 or you can e-mail her at bsteller@huskerautogroup.com. I have spoken to her about your problem and she is waiting to hear from you at your convenience.
I stand by my previous review of this dealership, however I did want to note that I've been told that there was a recent change in leadership at this place. While my experiences were very poor, they don't necessarily reflect the people now working at the dealership, so take my one-star review with a grain of salt.
Business response:
This sounds like a terrible experience Shawn. I don't blame you for being upset. We have recently had a change in leadership; we have a new General Manager named Jerry Snyder. Jerry is a Nebraskan who understands the culture and community of Nebraska. Please accept Jerry's personal apology for your previous bad experience. We are thankful for your input as we can use this information to help us be better at serving our customers and providing a quality experience to people who visit our dealership.
I've never dealt with Husker Auto before until last weekend. They had a car that I loved so we stopped to take a look. Honestly we thought they were closed and that is why we stopped. I ended up testing driving a GMC Acadia. Loved the way it drove but my husband and I don't purchase things on a whim so we had to talk about it. I searched online and saw a Saturn Outlook so I contacted them. Test drove that one a few days later. I loved it but had to think about it and talk it over. They gave me a trade-in number that ... read more
I have had lots of mediocre experiences at Husker Auto. My mom owns a business and happens to buy GMC/Chevy vehicles for that business. She has gone to Husker several times and continues to be disappointed. She is always given the newbie and no one ever seems to remember the tens of thousands of dollars she has spent on cars there over the past few years. Unfortunately, it is the only GMC dealership in Lincoln. That said, I personally recently had a couple bad experiences here. Let me start by saying they are the ste... read more
Business response:
Wow. That is a pretty rotten customer service experience. It's true, we've had some struggles with our customer service under previous management. We are under new management since this incident occurred and our new General Manager, Jerry Snyder, is committed to correcting the errors that have plagued us in the past. Please accept Jerry's personal apology for the previous poor experience you've had at Husker Auto and please consider coming by the dealership someday to speak with Jerry. Hopefully, after you've had a chan... read more
I wish I could give zero stars. My experience with the used car dealer was very unpleasant. I got there just wanting to look inside a car and sit in it, but they asked for just a quick 5 minute thing to get my name. I thought that was ok so I went in to give them that. They proceeded to make me wait for 15 minutes as the salesman and his manager kept coming in and out trying to pressure me into buying the car that I had merely wanted to sit in. They kept asking if there was any way we could make a deal today and when I ... read more
Frequently asked questions about Husker Chevrolet
How is Husker Chevrolet rated?
Husker Chevrolet has a 4.2 star rating with 841 reviews.
When is Husker Chevrolet open?
Husker Chevrolet is open now. It will close at 7:00 p.m.