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iAqualink app
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3/4/17 this app has to get an award for releasing worst versions. The screen now keeps refreshing between screens , the one touch buttons rarely work and when they do the check mark is very hard to see. Still no ability to drain the hot tub. I still have to go out there every evening to manually lower the spa water level via the control box . Spa temperature doesn't update like it used to, you have to switch back and forth between screens . The slider buttons for on /off are awful, please go back to the simple regular button... read more
Business response:
Dear Google User, We're very sorry to hear you are experiencing issues with the app. We'd like to speak with you about them to see how we can assist. Please contact us directly at feedback@zodiac.com including your contact information and we will reach out to you as soon as possible.
It's ok, except for the battery drain issue and when you think you have turned off say the filter pump, it's still on cause of the stupid button design
Business response:
Thanks for your feedback, Scott. We're sorry to hear you're having some issues with the app. We'd be interested in learning more and seeing if we can help. Please contact us at feedback@zodiac.com with your contact information and we will try to address these issues for you.
The main problem with this app is that it uses sliders to turn items on and off, but also uses a slide gesture to move between screens. This has to be changed since it causes many unwanted interactions. The biggest issue is the on/off sliders. Sometimes they don't work! It shows it is on, but will then show off a few seconds later. If you don't pay attention that spa heater you turned on may not in fact be on. Change these to tap actions, not slides. And give feedback that the item is turning on or off, then confirm it. The ... read more
Business response:
Dear Keith - Thank you for sharing your valuable feedback. Our developers will be notified. We'll look into a fix asap. Thanks again.
Broke overnight Something happened with the app overnight, and it will no longer connect to my aqualink. Nothing else changed, and I can still connect through the web....so it appears the app in the culprit. Sucks.
Business response:
Dear Melanie - Sorry you've experienced some trouble. We'd like to help resolve the issue. Please send us an email with your contact information at feedback@zodiac.com and we'll contact you asap.
For some reason the light button is in the place where the blower button is. So when I select a color light it turns the jets on in the hot tub. What gives? It wasnt always like this. Must have changed on the last update. I tried uninstalling and reinstall but it didnt fix the problem.
Business response:
Hi Michael - we're sorry to hear you're having some issues. Please contact us at feedback@zodiac.com and we'll help you troubleshoot the issue.
LOUSY PERFORMANCE the performance is sketchy at best. Constantly loses connection. Have to get the antenna to re-acquire the wi-fi network at least 2x a week if not more . Programming the variable speed pump is not very intuitive and after 6 months still not sure it's programmed properly. Quite frankly, it's a crap shoot, whether or not it will work on a day to day basis and rolling snake eyes most of the time. Highly disappointed in a rather expensive product.
Business response:
Dear Ed, We're sorry to hear about your experience with the app. Sounds like you're having connectivity issues. We would like to assist you. Please contact us at feedback@zodiac.com with your contact information and we will see how we can help. Thanks!
Where's the red color mode?! Very basic app which is fine. Requires multiple taps to get an options selected even when I know there is a long delay it still doesn't work and it is more annoying than a real problem. My biggest grip is that I can see colors in my pool in multi color modes like America using red but I can't have just red. There is no reason it shouldn't be available. How hard would it be to offer a pause option? I've called Zodiac direct and it was confirmed that Jandy LED lights doesn't allow any customizable ... read more
Business response:
Hi Emily, The ability to show only the color red is determined by the type of lights you may have in your pool. The iAqualink app will not affect this function. We'd be happy to help you further. Please contact us at feedback@zodiac.com to speak with a representative.
Costly bugs This app works decently however there are bugs. Often times, you have to touch a button multiple times to get it to activate. Most irritating issue I have had for about two years is that the pump will turn on intermittently outside of the schedule which is not as bad as the heater turning on as it wishes, esp. in winter time and spending a fortune when it's not set to do such. I have had two so-called experts troubleshoot this with no luck. I've changed WiFi systems in an attempt to solve that issue. NG
Business response:
Dear Scott, We're sorry to hear you are experiencing some issues with the app. We'd like to speak with you to see if we can assist. Would you please contact us at feedback@zodiac.com including your contact information?
Terrible connectivity, no response from Zodiac
Business response:
Dear George, We're sorry to hear you have had some trouble with connectivity. We'd like to assist you. Please reach out to us at feedback@zodiac.com including your contact information and we will contact you asap. Thank you.
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,234 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open tomorrow at 9:00 a.m.