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iAqualink app
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Can't log in after there maintenance service to the App. And yes my WiFi works fine. Use to be a great app. I would give it a zero of I could.
Business response:
Hello, We apologize for the inconvenience caused by the recent server maintenance. There has been a problem since the maintenance concluded and we are working hard to fix this. In the meantime, you can use the physical interface to control your pool. Thank you for your patience! Updates will be posted in the app and on iAquaLink.com.
This app is garbage. Any time I want to add/ edit anything I have to manually connect it back to the network. Otherwise it keeps giving me "connection error". Don't even bother with it.
Business response:
Hi Mariusz, We're sorry you're having some issues with the app. We'd like to help you! Please email us your contact information to feedback@zodiac.com or call our technical support department directly at (800) 822-7933 to speak with a representative. Best Regards, AquaLink Support
When on the web the menu button and home button don't work, running on a Galaxy Tab S2 8.0" Android 7.0
Business response:
Dear Arthur, We're sorry you're having trouble with the web version of the interface. Please contact our technical support department for assistance at (800) 822-7933 or email us your contact information to feedback@zodiac.com to allow us to troubleshoot the matter further. Best Regards, AquaLink Support
It doesn't work on android at all. It used to work. Can't connect or control pool at all. The different tabs just show a blank screen. The web link just tries to connect endlessly with no result. Please fix... this used to be a great app when it worked properly.
Business response:
Hi Matthew, We're sorry you are having issues with the app! Please email us your contact info to feedback@zodiac.com and we will connect you with one of our app specialists. Best Regards, AquaLink Support
Doesn't work on Android at all. Uninstalled and tried again several times. Reset the device. Only works on desktop. Completely defeats the purpose. Can't change or add any schedules. Glitch. Have excellent wifi signal while trying. Nothing changes. It does the exact same thing every time. Worst yet I am a professional pool service technician and still can't get it to work.. Talked to customer support and they said their has been no other complaints.
Business response:
Dear D Barkley, Thanks for the feedback. We're very sorry you've been experiencing connectivity challenges. Please give us another opportunity to get this resolved for you. If you send an email to feedback@zodiac.com including your phone number, we will ensure you receive a callback.
Connection lost... Always.
Business response:
Dear Troy, We are so sorry you're having connectivity issues. Our technical support specialists would be happy to troubleshoot the problem with you. Please call (800) 822-7933 or email us at feedback@zodiac.com for assistance. Thank you.
Not sure why you can't select 'red' color filter... Overall there are some UX problems that make the app feel a little unfriendly
Business response:
Thanks for your feedback, Anna! The red color isolation limitation you mentioned is actually a limitation of the light, not the app. However, your opinion is helpful as we also manufacture lights. We'll take your comments into consideration for ongoing app developments. We hope to offer a better UX in the near future! Thank you.
Latest update broke the app on my tablets.
Business response:
We can help resolve this for you. Please call us at (800) 822-7933 or email feedback@zodiac.com for assistance.
Can't figure how to configure to Jandy set up
Business response:
Hi Brian, Your experience is important to us! We're sorry you're having difficulties. Please contact us at feedback@zodiac.com including your phone number and we will reach out to help you. You can also use this tool to find a service professional in your area who can help: https://www.zodiac.com/en/united-states/find/dealer-locator Thanks!
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.