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iAqualink app
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Please roll back to 4.0.1 while you're fixing your mess. The app is working great until 4.0.2. Did you even do testing before you release new version? Very unprofessional.
Business response:
We're deeply sorry for the flub on v.4.0.2. A new version has been released (v.4.0.3). Please let us know if you have any issues with the newest version. Sorry again! We're also reinforcing our testing procedures to prevent glitches in the future.
Completely broke the Android app with a notification about a bug in the iOS app. Why? Now this app is useless.
Business response:
Hi Ryan, sorry about the inconvenient iOS alert. Please update to the latest version of the app (v.4.0.3). The new version should be working seamlessly. Please let us know if you encounter any issues at feedback@zodiac.com.
Latest update broke it
Business response:
Chris, you're right -- we blew it on v.4.0.2. Please forgive us and give the app another chance by updating to version 4.0.3 in the app store! Let us know what you think once you update it.
New update is super slow... very discouraging as I haven't even.swam.in the pool since installation....fix it or give us an older version plz
Business response:
Hi Andrew - we're sorry to hear you're having issues with version 4.0.1. You may be experiencing issues with connectivity. Please contact us at (800) 822-7933 for troubleshooting assistance.
The latest updated is so very slow and doesn't work all the time. I had to shut off the pool by putting it in service mode because the app wouldnt turn it off.. NEVER had an issue until the latest update. :(
Business response:
Hi Jon, Sorry to hear that. We'd like to help troubleshoot your system. Please email us directly at feedback@zodiac.com for assistance. Thanks!
With the new update, nothing works. Please fix it soon. I need my pool back.
Business response:
Dear John - We'd like to assist you with the issues you are experiencing. Please contact us at feedback@zodiac.com including your contact information and we will reach out to you as soon as possible.
Horrible update...I shouldn't have to click open the only system everytime the app opens...also shouldn't be forced into landscape mode when using Web browser to program
Business response:
Dear Justin - sorry to hear you aren't liking the latest update. If you'd like to speak with us to provide additional feedback and/or get assistance for any issues, please contact us at feedback@zodiac.com. We'd love to learn more!
I'm a pool tech. Latest update is not good. I hope you'll fix it. You took a good app and made it almost embarrassing to show clients. Slow to load. Has to reload every time I switch back to home. Slow to slide to devices. Just slow. Even the feedback form does not work! Thanks for the reply, but this is so bad, I won't install any more until it's fixed. I'm telling everyone to hold on iQ's. Not a threat. Just the truth. I'm hearing from installs from almost 2 years ago. Smh!
Business response:
Dear pool tech, Sorry for the frustration. We are aware of a bug which is affecting users with more than 25 systems in their "My Systems" list. We have identified a fix and will be releasing an update soon. In the meantime, if you are affected by this issue, you may use the Owner Center Portal on iAquaLink.com. Thanks for your patience!
3/4/17 this app has to get an award for releasing worst versions. The screen now keeps refreshing between screens , the one touch buttons rarely work and when they do the check mark is very hard to see. Still no ability to drain the hot tub. I still have to go out there every evening to manually lower the spa water level via the control box . Spa temperature doesn't update like it used to, you have to switch back and forth between screens . The slider buttons for on /off are awful, please go back to the simple regular button... read more
Business response:
Dear Google User, We're very sorry to hear you are experiencing issues with the app. We'd like to speak with you about them to see how we can assist. Please contact us directly at feedback@zodiac.com including your contact information and we will reach out to you as soon as possible.
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,233 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.