This profile has been claimed by the business owner or representative.
iAqualink app
About this business
App stopped working. They have been updating there servers for a week. There site is not working.
Business response:
Dear Mr. Chico, We’re so sorry for the frustration. At this time, most customers are experiencing normal operation. If you still cannot use your mobile app to control your pool, please visit iaqualink.com/en/maintenance for detailed instructions or call (800) 822-7933 for assistance. Thank you, AquaLink Support
App is very unreliable. Great when it does work, but currently doesn't even render at all.
Business response:
Hi, We’re so sorry for the frustration. At this time, most customers are experiencing normal operation. If you still cannot use your mobile app to control your pool, please visit iaqualink.com/en/maintenance for detailed instructions or call (800) 822-7933 for assistance. Thank you, AquaLink Support
App still down due to server maintenance for many days now, this is beyond belief that maintenance takes that long. Cannot use the pool/spa controls anymore.
Business response:
Hi Stephan, iAquaLink services have been restored to some accounts and we continue to work to restore all. Pool control is still possible at the physical interface and for many, by using the website to control settings at iAquaLink.com. For more details, visit www.iaqualink.com/en/maintenance. Thanks for your patience! - AquaLink Support
Does not work. Unreliable. Days out of service.
Business response:
Dear Rami, We know we've let you down. We are working hard to return iAquaLink to normal operation and to earn back your trust. Latest update: iAquaLink services have been restored to some accounts and we continue to work to restore all. Thanks for your patience! Visit iAquaLink.com for help or call (800) 822-7933. - AquaLink Support
Seems like there is always an outrage.
Business response:
Hi Aaron, We know you count on our service and expect better from us! We are working non-stop to return iAquaLink to normal operation and to earn back your confidence. Latest update: iAquaLink services have been restored to some accounts and we continue to work to restore all. Thanks for your patience! Visit iAquaLink.com for help. AquaLink Support
This app worked fine until server maintenance on 5/3/18. Now it won't connect at all and it has been 3 days! Logged out and back in several times and nothing happens. I am a new customer, only been using this app 1 month. I really hope this is not an issue every time server maintenance is done. Very frustrating.
Business response:
Dear Elizabeth, Thank you SO much for the opportunity to assist you with your system! We've received news that your system is now up and running thanks to assistance from one of our technicians. Please let us know if there is anything else we can do to assist you. We are only a phone call away! (800) 822-7933. AquaLink Support
Just upgraded from the PDA and this system worked for all of about an hour. I read about the issues leading up to the server maintenance and since 4/3 the system has been down. What company does a server maintenance that's supposed to take several hours and turns into 3+ days. Hope they fire their make shift IT department. I want my PDA back..... at least it worked. Don't go with this system.
Business response:
Dear Antonio, Improving your AquaLink experience is of the utmost importance to us! Please allow our technicians to speak with you over the phone about potential remedies to your system. Email your phone number to feedback@zodiac.com or call (800) 822-7933. We have seen significant improvements and would like to help you. - AquaLink Support
Terrible app. Most of the functionality that you'd expect from a pool pump app is done by sending you to a website that is slow an not very intuitive. The app itself only turns your pump on or off, perhaps the lights too. Everything should be done via the app. Scheduling, pump speeds, etc. And the server has been down for three days now with no end in sight.
Business response:
We're deeply sorry for the disruption, Robin! Our programmers and engineers are working nonstop to resolve the issue with iAquaLink. We are seeing improvements and would be happy to discuss possible solutions with you over the phone. Please email your phone number to feedback@zodiac.com for assistance. Thanks for your patience! AquaLink Support
It worked out fine until the server maintenance which was supposed to be 3 hours downtime. It's now 3 days, and they didn't have any contingency plan except redirecting you to a faulty connection on their desktop interface. So much for "reliable" app and their IT department that didn't switch back prior to the update. I'd give it it a zero if I could. Thumbs down at the lowest rating.
Business response:
Dear iAquaLink User, We can't apologize enough for the frustration you've experienced. Please know, our teams are working tirelessly to resolve this and are seeing progress. We will keep you updated the moment the app is functioning as normal. - AquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.