iAqualink app

Name: iAqualink app
Address: 2882 Whiptail Loop, Suite 100, Carlsbad, CA, 92010, US
Telephone: (800) 822-7933
Rating: 2.6

2.6

About this business

Home Services Swimming Pools

2.64,232 reviews

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Carlos Silva

8 years ago

iQ is an oxymoron on the P965iQ that this app is for. Has 0 for IQ. Give you few very simplistic controls. You would think that with the app one could actually set some functions on the cleaner controller. Being able to change cycle timer would be a really great option. Since that can't be done returned the P965iQ and uninstalling app. The WiFi radio on the controller was horrible had to get a range extender so it would work. Overall extremely disappointed with the app capabilities and the P965iQ.

Business response:

Thanks for your feedback, Carlos. We're very sorry to hear the P965IQ Sport robotic pool cleaner did not meet your expectations. We'd be interested in learning more about the app functions you required. Would you please email us at feedback@zodiac.com with more information? We'd appreciate it.

Troy Azmoon

8 years ago

Total and complete garbage cannot even connect to Android device.

Business response:

Dear Troy, We'd like to help you! Please email your contact information to feedback@zodiac.com for assistance. You can also call us directly at (800) 822-7933 to speak with a technical support specialist. Thank you!

A Google user

8 years ago

This app use to work fine for us. Really simple, however ever since the new interface my android phone will not show my system after logging in. I uninstalled and reinstalled the app, however still no system. Funny thing is...my system is present via the app on my iPad. This has been an ongoing problem.

Business response:

We want to help! Please contact us at feedback@zodiac.com for assistance.

Maciej Stawski

8 years ago

I like to give you four or five star but I am not available to change my LED light colors I don't know why 4 weeks ago I had no problem as soon I did the latest update i have no option for light colors maybe you can tell me why.This year as soon I started using pool and my solar heater . I like to stop my pump I'm getting this kind of message (pump will remain on during heater cool down ) pump will run on for few more minutes

Business response:

Hi Maciej, Thank you for the opportunity to resolve the issues you were experiencing! If things are working great now, please feel free to update your review. Thanks again, If you need anything else in the future, we're just a phone call away... (800) 822-7933. - Zodiac Pool Systems

Jason Stover

8 years ago

Won't actually control anything. It won't connect to pool equipment, it just times out. It used to work great, but after the May update, it's useless now.

Business response:

Hi Jason, Sorry to hear this. Please contact us at (800) 822-7933 or feedback@zodiac.com and we'll troubleshoot the problem with you.

Eric Bergeron

8 years ago

Did work great now its complete garbage, i have to use the old slow PDA remote now because half the time this app doesn't even work anymore. If its not broken dont fix it!

Business response:

Hi Eric, Sorry the app's not working properly for you! Please contact us at feedback@zodiac.com or (800) 822-7933 and one of our technical support representatives will be able to assist you.

Nick C

8 years ago

This went from one of the best apps to the worst. It used to pull up your system automatically. Now you have to actually click on your pool every time you open the app. On the One Touch Screen it is very finicky and does not want to click on whatever you touch. It changes screens and is very confusing. It used to be good now it is terrible. Also on the web application when you want to change settings or devices or change the speed on your VSP it freezes up and has lots of issues. I wish they would change it back to the way i... read more

Business response:

Hi Nick, We'd like to speak with you to see if we can resolve these issues. Please contact us at (800) 822-7933.

Anthony Brown

8 years ago

Upgraded from the original setup with a PDA remote. This is fantastic. I also recently installed a Heliocol solar system and the Aqualink automatically detected the system and everything just works. I can control the solar, my heat pump, view temps, and turn on anything from my Nexus 4 phone. Super happy. So convenient being at work being able to check on my pool. Thanks. *update. New update has broken the app. It says green but I can't control anything.

Business response:

Hi Anthony - we're sorry you're having issues with the app! Please contact us at feedback@zodiac.com. We'd love to help troubleshoot the issue for you.