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iAqualink app
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Great app when it worked but since the update lost control of my robot vx65 iq cleaner now it says always offline
Business response:
Hi Andrew, It looks like our Australian customer support team was able to get you back online. Thanks for being willing to speak with us. We hope everything is working now. AquaLink Support
I don't understand why you guys can't make it stable where it works every time without glitching out. That's a pretty important part of having wireless remote access. Please fix and I'll gladly give 5 stars
Business response:
mkwcpsig Wilkinson, Sorry for the frustration... We'd love to speak with you to get your system stabilized. Just email your phone number to feedback@zodiac.com including "GooglePlay" in the subject line and one of our techs will contact you ASAP. Thanks, AquaLink Support
Unstable....annoying
Business response:
Hi Steven, Sorry you're having some issues! Please allow us to help you. Just email your phone number to feedback@zodiac.com including "GooglePlay" in the subject line for assistance. Thanks, AquaLink Support
keeps going down. Can't use my hot tub
Business response:
Dear Thomas, Thank you so much for the opportunity to get your system back online. Thank you for allowing us to discover that the issue was related to your router and internet connection. We hope you enjoy your pool this weekend! AquaLink Support
Used to work with older android phone. Bough Samnsung Galaxy S9 and it doesnt show any buttons or system is down. I dunno.
Business response:
Hi Scott, We'd like to speak with you. Would you please email us your phone number to feedback@zodiac.com?Please also include "GooglePlay" in the email subject line. Thank you, AquaLink Support
No longer works since it was "restored"
Business response:
Hi Justine, We'd like to speak with you. Would you please email us your phone number to feedback@zodiac.com?Please also include "GooglePlay" in the email subject line. Thank you, AquaLink Support
Constant in and out connection to my network.
Business response:
Dear Tony, We'd like to speak with you. Would you please email us your phone number to feedback@zodiac.com?Please also include "GooglePlay" in the email subject line. Thank you, AquaLink Support
I upgraded my AquaLink control unit to the Wifi enabled version yesterday and it has not worked yet! After the installer finished and left, I started getting a consistent "Trying to Connect" message when trying to enter a time in a schedule. I called Zodiac support and they tried entering the time and had the same result. They told me the installer had done something wrong, probably a wire crossed. So, I called the installer and he was very apologetic and came out today. Just as he arrived he received an email from Zodiac sa... read more
Business response:
Hi Scott, We apologize for the frustration. Please email us at feedback@zodiac.com including your phone number and we will have someone contact you ASAP. We also have some basic troubleshooting tips for anyone experiencing issues with the iAquaLink app here: https://www.iaqualink.com/en/update. Thanks for your patience! AquaLink Support
Junk, toy, inadequate
Business response:
Hi, We’re so sorry for the frustration. At this time, most customers are experiencing normal operation. If you still cannot use your mobile app to control your pool, please visit iaqualink.com/en/maintenance for detailed instructions or call (800) 822-7933 for assistance. Thank you, AquaLink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,232 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.