ICCU

Taylor K. 

on Yelp

8 years ago

We have used this bank for 15+ years, today I went to cash a check that my mother had written. She had crossed the original name out (my boyfriend) and written it to me and initialed the change because he would not be able to cash it that day. They were not able to cash the check due to fraud concerns, which I understand and will just have my mom write a new check, but what I don't understand is why (after having been there for 15+ years and having been a loyal customer) I was treated like I had just committed a crime. I did... read more

Brian D. 

on Yelp

8 years ago

Just an FYI - We moved here from Alaska and our bank up there would always notify us with texting and phone calls to verify charges that seemed like they might be fraudulent, e.g. charges made in states where we were not at. We never lost a cent. They have 24/7 phone call, LIVE person, support and can block charges and cards the instant that you notify them. HERE, at IDAHO CENTRAL CREDIT UNION, we had several fraudulent charges occur a couple of months ago ... NO notification to us occurred in any form, but all but one we... read more

Russ M. 

on Yelp

8 years ago

I joined ICCU about a year ago because I heard their service was great. Two bad experiences made me finally leave. One was a with insurance added to my car loan. They added it without my consent. I asked the banker to remove the $400 insurance addition within the time frame allowed to have it remove. He said it would be taken care of. It never was. Luckily I saved my emails, because they backed my case up. They ended up refunding me the $400 after the bank tried to convince the branch manager the request to cancel di... read more

Patti G. 

on Yelp

9 years ago

I have my business accounts with ICCU. About every third trip to the bank results in an error in my deposit. Yesterday the teller had to correct the deposit three times before she got it right. Would have cost me $200 and my word against hers. Good thing I looked at my receipts from all three attempts and stayed at the counter until she got it right. She can't count or do simple math. They really need deposit slips so that the teller can at least try to match up the numbers with the customer's total, but no. Don't use deposi... read more

Ben N. 

on Yelp

9 years ago

They used to be pretty good. However, they recently revamped their online Bill Pay system. Since then their new system randomly cancels my scheduled payments. And, I get the same run around as I do from the monster banks when I look for a resolution. I am now looking for a new bank. 

Stanley B. 

on Yelp

9 years ago

Incompetent and unethical. Apparently they do not have employees with the skill needed to set up automatic payments correctly ... nor can they adjust them when they need to. Agreed upon arrangements needed to correct their mistake apparently are meaningless to them and thrown aside ,,, again because they lack the competence to correct their mistakes in their 'system' or really just don't care. This is a bad Credit Union! 

Wayne S. 

on Yelp

10 years ago

I was told by a few users that this was a great bank; knowledgeable and friendly staff Not what I experienced. I am out of town and had checks to cash. I got no help. The teller was terse, inconsiderate and not the least bit interested in helping me. Go somewhere else and get a better experience than I did!!! 

Amber H. 

on Yelp

10 years ago

My husband and I got a two year car loan from Idaho Central, in which the woman helping us asked if we wanted to add insurance for another $3 a month. Nothing much to lose, right? As it turns out, they tacked on a whopping $413 for the said insurance right off the bat. We are walking away with a valuable lesson learned: To always, ALWAYS read the fine print before we sign anything. It still gets my blood boiling to think of how low some companies will go for the dollar. I will never bank with ICCU again for the very rea... read more

John L. 

on Yelp

11 years ago

I don't know why but twice I walked into two different locations to open an account but no one bother to service me. I was told to wait at the chair. There were no other customers there. 20 minutes later, I left...