ICCU

Adam E. 

on Yelp

8 years ago

I was looking to bank with this company and when I called the bank apparently it routed to a call center. The people at the call center are very rude and disrespectful. That's unfortunate that the bank can't answer there phones them selves and that the call center they contract to are very rude. I will bank at a place like that. 

Mart M. 

on Yelp

8 years ago

Wish I could give these banks a worse than 1 star because I don't feel that's deserved, if you want to open an account at a bank that will constantly take bs hidden fees out of your bank account than this is the one to go to. Also the security of your account is horrible as mine was making payments to credit companies that I never owed anything to. Once I realized this was happening I called ICCU to get it figured out and they did nothing to help. Told me to call some credit company and didn't even give me they're phone numb... read more

Kyle O. 

on Yelp

8 years ago

Do not get an auto loan here. Attempted to put it off multiple times but was not accepted. Locked me out of my account multiple times. Finally got a check accepted for the payoff amount and they send my title to the corporate office of my bank instead of my home after I called and confirmed it was being sent to my house twice. Completely inept department. 

Cici N. 

on Yelp

8 years ago

I don't typically write reviews especially for a bank. I'm getting very frustrated with the service here. I'm kind of torn, I refinance my car through ICCU and they got me a very low interest-rate my compared to what I was paying. That's probably the only nice thing so far. I've had multiple times that I call into them for simple stuff and it doesn't get done. I have my payment set up to come out of another bank account to pay on my car alone, I know that sounds like an easy task but pretty much every month I'm calling in to... read more

Charles V. 

on Yelp

8 years ago

I tried to use First Mortgage company in Meridian just off Eagle Rd. We have had many mortgages, rentals, etc in the past all with good payment records I thought. Anyway we applied here bc it was a Costco recommended site I believe it was. Well after nearly three months of we need this, we need that, the underwriters this we gave up. They never told us no but just kept asking for more paperwork. For some reason we were not a good risk. I am a health professional as is my wife. We went to ICCU filled out the normal pa... read more

Kaitlin A. 

on Yelp

8 years ago

I would give negative stars if possible. Jennifer at the one in Nampa off Greenhurst is dumb as they come and changed my account number by accident and refuses to take it off my credit report so it shows I closed my account. Then she kept trying to get me to update my name from my maiden name but then tried to charge me with a 13 fee for doing so without telling me, good thing I read the fine print. Ridiculous!!!!!!!!! 

Taylor K. 

on Yelp

8 years ago

We have used this bank for 15+ years, today I went to cash a check that my mother had written. She had crossed the original name out (my boyfriend) and written it to me and initialed the change because he would not be able to cash it that day. They were not able to cash the check due to fraud concerns, which I understand and will just have my mom write a new check, but what I don't understand is why (after having been there for 15+ years and having been a loyal customer) I was treated like I had just committed a crime. I did... read more

Brian D. 

on Yelp

8 years ago

Just an FYI - We moved here from Alaska and our bank up there would always notify us with texting and phone calls to verify charges that seemed like they might be fraudulent, e.g. charges made in states where we were not at. We never lost a cent. They have 24/7 phone call, LIVE person, support and can block charges and cards the instant that you notify them. HERE, at IDAHO CENTRAL CREDIT UNION, we had several fraudulent charges occur a couple of months ago ... NO notification to us occurred in any form, but all but one we... read more

Russ M. 

on Yelp

9 years ago

I joined ICCU about a year ago because I heard their service was great. Two bad experiences made me finally leave. One was a with insurance added to my car loan. They added it without my consent. I asked the banker to remove the $400 insurance addition within the time frame allowed to have it remove. He said it would be taken care of. It never was. Luckily I saved my emails, because they backed my case up. They ended up refunding me the $400 after the bank tried to convince the branch manager the request to cancel di... read more