ICCU

Richard J. 

on Yelp

4 years ago

I do not advice this Credit Union. I have a Checking and Savings account and though there are sometimes good people working as tellers, mostly I found it a bank difficult to deal with. The last thing that I had to deal with: About two months ago I re-ordered a bank card, the one I had was old and close to expiration. I specifically reminded the customer service on the phone, not to disconnect the current bank card I had until the other one arrives by mail. When I went to purchase something the same day, I had to go through t... read more

Tess S. 

on Yelp

4 years ago

My daughter chose the bank as it was convenient in her travels. The problems started right away when they began adding fees and then she would get an overdraft and that would snowball into a big issue. They would refuse to admit that the fees which weren't advertised were the cause of the issue. Finally she decided to stop business with them and paid them back. When she gave them the last of what she owed them the teller confirmed "yes you are paid off'. At that point she closed her account and walked away. For over a yea... read more

Keylean Q. 

on Yelp

4 years ago

I called to report a billing error, got Scott from Pocatello he was very rude insisting the issue was on my end. I attempted to explain the issue was on their end several times. After the back and forth for over 30 minutes, I closed the card (which they made me pay for their mistake to close). 

Chris M. 

on Yelp

4 years ago

In the process of my 2nd and LAST experience with ICCU. 1st being on the selling end and the 2nd being on the buying end. Both terrible experiences. The amount of mistakes (multiple), lack of training, and absolute terrible communication and customer service skills. If you have other choices, utilize them before ICCU 

Andrew B. 

on Yelp

4 years ago

I've had an ICCU account since I was old enough to open one and since I was 17 they have been the worst credit union I've ever dealt with. I keep the account open simply for the line of credit to improve my credit score, they are useless for anything else. I called to order a new card over a month ago, after calling once a week for 2 weeks for updates on its location a "specialist" finally informed me it was never even ordered. Which was annoying and upsetting to say the least since I'd waited about 6 weeks at this time for ... read more

Jennifer J. 

on Yelp

5 years ago

Horrible and incompetent loan officers, they have no idea what they are doing. I would avoid at all costs unless you want to pay more than you originally owed. 

Zac K. 

on Yelp

5 years ago

I've dealt with these guys twice now. Both times they refused to valuate my home at the correct value. Significantly undervaluing my home, twice... I gave them proof from an independent professional broker using a Brokers Price Opinion (BPO) from back in DECEMBER, which was four months ago. My home is worth far more now than it was then, and everyone knows it. At first they went off last years Tax Assessors value, which is significantly low, and everyone knows it...why would they use a number that is consistently wrong ... read more

Luanne C. 

on Yelp

5 years ago

I received 4 letters from Idaho Central Credit Union, a company I had never heard of. I don't even live in the state. I called them to find out what it was all about. I spoke to "Raven," who told me that an account (or more) was opened in my husband's name and that they could give us no other information. She couldn't even tell me the # of accounts or if they had the correct social security number. Raven refused to give me her job title. I asked for a supervisor, held a long time for a super, and then Raven came back and tol... read more

Bowermaster P. 

on Yelp

5 years ago

I was scammed during the pandemic and long story short it affected me greatly. Then Idaho Central Credit Union decided it was appropriate to withhold the money that the President sent me to help me through these times. A man by the name of Bridger in their fraud department, though I was informed by a specialist in their organization just yesterday that they would not withhold the stimulus money because they recognize how important it is, said he was going to override that and not give it to me. I insisted that was not corr... read more