ICCU

Stephanie I. 

on Yelp

a year ago

Don't try to open a bank account on Saturdays, they can be bothered to do it. They force you to do it via video chat while they have an actual person sitting there with you that is completely capable of opening the account in person, this is the laziest, rudest most unprofessional experience I have ever encountered with a bank. We are seriously considering canceling all our accts with iccu because of this. 

Jeff .. 

on Yelp

a year ago

Like many other reviews have stated we have found that as ICCU grows it's service gets worse. We finally had enough today and closed all our accounts. Christian the manager of the Overland branch publicly humiliated my wife who was asking about a couple of $25 fees on our account. It seems that our account was not set up as we asked or understood and as a result the fees. He made sure to speak loud enough for all to hear that it was not a bank error and the fees would be collected. He also spoke to her as if she were a child... read more

Clacy P. 

on Yelp

a year ago

My son & I moved here over a year ago. I THANK GOD ABOVE have always kept my old checking account from back home open even though I did open one here as well. Initially I was not impressed as my back old account has much more as far as perks & things like that go. Anyway fast forward to now & we are having some mental health issues with my son as a result of the move, & some traumatic events, my elderly mother has to move against her will, & due to issues with my sons school enrollment paperwork apparently not being processe... read more

Jason M. 

on Yelp

a year ago

I made payments on time through the portal for 2 years. I moved recently and must have forgotten my obligation. I first learned from TransUnion that I was late. My ICCU never contacted me to tell me I was late. When I called them, I learned that somehow the email address they had been using for 2 years changed internally without my doing. I have 2 years of emails at the correct one, the one I gave them. They were unwilling to help me recover my credit score from what was in part their fault for updating my contact informa... read more

Travis E. 

on Yelp

a year ago

Terrible bank. They give zero care for their members. They even let fraudulent activity happen on two of our accounts even when I informed them as it was happening. 

Jake S. 

on Yelp

a year ago

do not do businesss with them . when I was in the hospital a company they owned said they served me papers over 150$ from Action Collection (iccu is part owner) this is a good bank when there making money off you . 36 k they made off me in loans . 1150$ ended up being taken from my account while I was in the hospital . they are crooked and use crooked mob tactics to get 150$ . stay far far far away . these are bad owners . 

Theresa C. 

on Yelp

a year ago

they have successfully taken 2,000 from me through their refusal to do the smallest office tasks in getting information. there was a woman in the insurance department that was the worst I've ever experienced and apparently she's been there the longest 

Darin S. 

on Yelp

a year ago

In just a few short years, ICCU has completely list its identity. It now has the feel of a US Bank or other massive institution. After being a member for several years, I was beyond disappointed to learn the best interest rate they would offer me on a vehicle loan was 10.4%. Westmark, who I've never done any business with, took my loan @7.2%. $25, OOO down, a $6,500 loan for one year, and a bank with no history with me beats my bank by 3 percentage points. As of today, I no longer bank with ICCU. Good riddance 

Mike M. 

on Yelp

a year ago

They used to be great; what happened? Time to come into the 21st century, ICCU. Holding electronic transfers for a week is ridiculous, and charging an additional fee for "out of network ATMs," in addition to the ATM fees, is just plain greedy. Their customer service representatives have reached out to "help resolve your issues," but they only offer platitudes and no actual solutions.