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ICCU - Roll-up
- Finance
- Boise, ID
About this business
Location details
Boise, ID, 83702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm not sure why they switched apps. The other worked great and was intuitive. The setup on this app is atrocious. You have to go to their full site which is not optimized for mobile and so requires a lot of scrolling up-down-left-right. And then you have to input a lot of data. I felt like I was signing up for a checking account not activating an app. After all that, you get a warning there are apparently two functions not working properly. The check deposit is also worse. Overall a bad new launch.
Business response:
Hi Carl. We appreciate your feedback and are sorry to hear about your frustrations getting the new app. We think once the quirks of the system are ironed out you'll be happy with the new functionality it provides. If you would like to elaborate more on what you don't like with the check deposit, we would welcome any feedback. Thanks again!
I spent 40 minutes trying to get logged on !!!! Still wasnt able to tried again this morning, no luck. Someones really bad idea! I use the old app daily 😟
Why fix something that was not broken?
Doesn't even deserve one star
Needs a lot of work extremely slow
Business response:
Hi Saul! We have had some issues with slowness, but this should be better now. If you are still having issues, please message us at memberservice@iccu.com and we'll have a team member look at your account. Thank you for your feedback!
I can't even get past the temporary password part without the app stopping in the middle of it! Why fix something if it isn't broke!!!#@$
I'm furious. This app shows that I have money in my account but says I have over drawn. Obviously this had to happen when my branch was closed for the night so I have to take time tomorrow to see what is going on with my account. I thought the point of a banking app was to make life easier. Not to be a huge headache. If I have to pay a overdraft fee just because I couldn't correctly check my account I am going to be done w/ICCU. Btw, thanks for wasting all my data just to set up this app.
Business response:
Hi Krystiane! So sorry to hear about your frustrations. We were having some issues, but all should be working now. If you are still having any trouble, please reach out at memberservice@iccu.com or (800) 456-5067. Thank you for your feedback!
You need to work out the bugs befor you force a new app onto us i cant even log in and its asking security questions that arent right
Business response:
Hi William! Sorry to hear about your issues. We were having some issues, but all should be working now. If you are still having any trouble, please reach out at memberservice@iccu.com or (800) 456-5067. Thank you for your feedback!
App sucks, no notice (get my usual emails, but nothing about system change). Can see my accounts, but last transactions I can see are from last October. Half of the text in the app is mirrored. Terribly unprofessional. This is exactly why real developers test before release.
Business response:
Hi Austin! We are having intermittent issues with some members' transaction history. This issue will be resolved shortly. Please reach out to us if you'd like a team member to follow up: memberservice@iccu.com. Thank you!
Frequently asked questions about ICCU - Roll-up
How is ICCU - Roll-up rated?
ICCU - Roll-up has a 3.9 star rating with 7,960 reviews.
When is ICCU - Roll-up open?
ICCU - Roll-up is closed now. It will open tomorrow at 9:00 a.m.