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ICCU - Roll-up
- Finance
- Boise, ID
About this business
Location details
Boise, ID, 83702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not even going to try with this. Horrible. old app was fantastic, this is just a pain in the a** honestly
Business response:
Hi Kelsey! Thanks for your feedback. We understand your frustration and apologize for any inconvenience. We believe it’s important to provide our members excellent tools to help them achieve financial success and this system offers many new options that will be great for this. Once the kinks are worked out, we think you’ll be happy with the system.
Very slow and difficult to use. Unable to see most recent transactions on my checking account shows transactions from October of last year first. When I enter a date it doesn't ever find transactions for that date even though I know there were transactions that day. I wish I could give it no stars.
Business response:
Hi Luke! We are sorry to hear about your frustrations. We are having some issues with slowness and transactions that should be resolved shortly. Thanks for your feedback.
The app was fine before, the changes they've made have made it difficult. I cannot get past the authorization step and no one can help me.
Business response:
We're sorry to hear you are having issues, Samantha. We'd love to have a team member work through this with you. If you'd like, please message us at memberservice@iccu.com or (800) 456-5067. Thank you!
Really? Why fix something that isnt broken
Business response:
Hi Elizabeth! We understand your frustration and apologize for any inconvenience. We believe it’s important to provide our members excellent tools to help them achieve financial success and this system offers many new options that will be great for this. Once the kinks are worked out we think you’ll be happy with the system.
Waste of my time
Business response:
Sorry to hear you feel this way Cody. If there are any specific things you need help with or would like to provide feedback on, please message us at memberservice@iccu.com. Thanks!
I would gladly take the speed and simplicity of the old app over this polished, complicated and sluggish replacement. Let's hope the devs fix it soon.
Business response:
Hi Addis! Our team is working diligently to resolve the outstanding issues. We appreciate your feedback and are sorry to hear about your frustrations. Thank you!
I'm having so many issues trying to log into the new app. Which means I can not check my accounts. The old one was good. This one was rolled out too soon.
Business response:
Hi Heather! We'd love to have a team member reach out to you to resolve your issue. If you could please message us or call us at memberservice@Iccu.com or (800) 456-5067, we'll have someone follow up with you as soon as possible. Thanks!
Not mobile friendly, NOT USER FRIENDLY. I've been with ICCU for almost 20 years, and am now considering switching to another local credit union because of this app! Change is good, but in the case of this app, it's sadly a change not for the better, I bank where I have have easy, secure, and quick access to my accounts, and this simply does not provide any of these. Frustrating and sad ICCU decided on this change. ☆☆Decidedly NOT A MOBILE BANKING APP!☆☆
Business response:
We appreciate your feedback and will pass it along to our team. We believe it’s important to provide our members excellent tools to help them achieve financial success and this system offers many new options that will be great for this. We'd love to have someone follow up with you. Please message us at memberservice@iccu.com. Thanks!
Why did you not just update the same app you had? Now I have to call the bank and figure out how to log in because apparently the information that is in the system isn't what I put in there in the first place, now I can't get into my account and I really need to today. Ridiculous
Frequently asked questions about ICCU - Roll-up
How is ICCU - Roll-up rated?
ICCU - Roll-up has a 4 star rating with 6,330 reviews.
When is ICCU - Roll-up open?
ICCU - Roll-up is closed now. It will open tomorrow at 9:00 a.m.