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ICCU - Roll-up
- Finance
- Boise, ID
About this business
Location details
Boise, ID, 83702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No notice, can't get it installed takes me on a continuous loop into the full site and asks me to set up everything all over again and again and again. I can't check my balances or transfer funds now and I'm not happy! Also, I rcvd an email yesterday telling me the bank reset my email to an old deleted account. When asked where I wanted my temp password sent the only option was to choose this old, deleted account...this is so frustrating and very very unprofessional!!!
The old one work fine this one is slow says my recent transaction arent on there. Don't know why they had to mess with a good thing
People, there was like a month plus of notice. Every load screen, info slide, advertisements , emails galore, I was getting sick of being told changes were coming. The customer service won't say it, but stop whining and rushing through life. Stop, read the screens, the emails, update your notification settings, smell the roses, etc.. 5 star ICCU, add on's are great, modern feel.
Business response:
Thanks for the feedback Tyrel!
New app is stupid, it doesn't show anything recent and you can't search for transactions. Not happy about this.
First you guys force my husband to switch his card with no notification,then to our dismay made transferring from our savings to our checking unable to be used which I can assume is from your transition the new site we had no idea was being made. Then, after downloading this app & having to set everything back up, it doesn't even work properly! I have to login and log back out a couple of times because all I get is a black screen. I've been with you guys for 8 years but feel like I'm not treated like it.
I deleted the old ICCU app and installed the updated version. I was directed to go to the full site to verify my information and change my password. I clicked the choice to send a temporary password via text message which was about an hour ago, and still have not received it. I have tried to start over but it keeps taking me back to the page to enter the temp password...so as of now, I'm locked out if my account. Very frustrating and disappointing.
Business response:
Hi Alesha! So sorry to hear about your frustrations. We were having some issues, but all should be working now. If you are still having any trouble, please reach out at memberservice@iccu.com or (800) 456-5067. Thank you for your feedback!
Why did it have to change? The other one worked great, the new is way too technical and isn't even up to date for my transactions. They are behind by almost a week. Not acceptable.
Business response:
Hi Cody! We wanted to provide our members with an upgraded system that has better features and security. Transactions are working intermittently, but this issues should be resolved shortly. Thank you for your feedback!
Get ready to waste half of your day setting it all up, and half the time it never sends you an email or text......
Business response:
Hi Ryan! If you are still having issues, please reach out to us via memberservice@iccu.com or (800) 456-5067 and a team member will work with you to get this resolved. Thanks!
Old app was perfectly fine. Now the old one doesn't work nor does the new one! That makes perfect sense doesn't it?
Frequently asked questions about ICCU - Roll-up
How is ICCU - Roll-up rated?
ICCU - Roll-up has a 4 star rating with 6,377 reviews.
When is ICCU - Roll-up open?
ICCU - Roll-up is closed now. It will open on Monday at 9:00 a.m.