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ICCU - Roll-up
- Finance
- Boise, ID
About this business
Location details
Boise, ID, 83702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Really? Why fix something that isnt broken
Business response:
Hi Elizabeth! We understand your frustration and apologize for any inconvenience. We believe it’s important to provide our members excellent tools to help them achieve financial success and this system offers many new options that will be great for this. Once the kinks are worked out we think you’ll be happy with the system.
Waste of my time
Business response:
Sorry to hear you feel this way Cody. If there are any specific things you need help with or would like to provide feedback on, please message us at memberservice@iccu.com. Thanks!
I would gladly take the speed and simplicity of the old app over this polished, complicated and sluggish replacement. Let's hope the devs fix it soon.
Business response:
Hi Addis! Our team is working diligently to resolve the outstanding issues. We appreciate your feedback and are sorry to hear about your frustrations. Thank you!
I'm having so many issues trying to log into the new app. Which means I can not check my accounts. The old one was good. This one was rolled out too soon.
Business response:
Hi Heather! We'd love to have a team member reach out to you to resolve your issue. If you could please message us or call us at memberservice@Iccu.com or (800) 456-5067, we'll have someone follow up with you as soon as possible. Thanks!
Not mobile friendly, NOT USER FRIENDLY. I've been with ICCU for almost 20 years, and am now considering switching to another local credit union because of this app! Change is good, but in the case of this app, it's sadly a change not for the better, I bank where I have have easy, secure, and quick access to my accounts, and this simply does not provide any of these. Frustrating and sad ICCU decided on this change. ☆☆Decidedly NOT A MOBILE BANKING APP!☆☆
Business response:
We appreciate your feedback and will pass it along to our team. We believe it’s important to provide our members excellent tools to help them achieve financial success and this system offers many new options that will be great for this. We'd love to have someone follow up with you. Please message us at memberservice@iccu.com. Thanks!
Why did you not just update the same app you had? Now I have to call the bank and figure out how to log in because apparently the information that is in the system isn't what I put in there in the first place, now I can't get into my account and I really need to today. Ridiculous
Chat doesn't work, everything is enlarged and no cross customer transfer? I want the old app back!
Business response:
Hi Tiffany! We have had a much higher chat volume than expected today, but this should be resolved shortly. We apologize for any frustrations and inconvenience. Please reach out to us if you still need assistance with anything at memeberservice@iccu.com. Thank you!
So we have to download a new app before we can access our accounts? Tried to do the process and it keeps saying server unavailable.. I just would like to access my bank account...... Very inconvenient.
Business response:
We are sorry to hear you are having issues and apologize for the inconvenience, Nichole. You should be able to download the new app now. If this still isn't working for you, please reach out to us at memberservice@iccu.com or (800) 456-5067. Thank you!
Why the hell did you change your perfectly fine app. This app sucks so bad. The interface is a web browser instead of streamlined. Please go back. This does not make me feel more secure on the web, this makes me absolutely furious. There was nothing wrong with your old app.
Business response:
Hi RJ! Thanks for your feedback. We understand your frustration and apologize for any inconvenience. We believe it’s important to provide our members excellent tools to help them achieve financial success and this system offers many new options that will be great for this. Once the kinks are worked out we think you’ll be happy with the system.
Frequently asked questions about ICCU - Roll-up
How is ICCU - Roll-up rated?
ICCU - Roll-up has a 4 star rating with 6,377 reviews.
When is ICCU - Roll-up open?
ICCU - Roll-up is closed now. It will open on Monday at 9:00 a.m.