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ICCU - Roll-up
- Finance
- Boise, ID
About this business
Location details
Boise, ID, 83702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The old app was more concise and simple in its functions.
Business response:
Hi Barbara! We understand your frustration and apologize for any inconvenience. We believe it’s important to provide our members excellent tools to help them achieve financial success and this system offers many new options that will be great for this. Once the kinks are worked out we think you’ll be happy with the system.
Didn't have a clue that there was going to be a new app your Website design. I have NO CLUE what has happened on my account for the last 2 days. Thanks a bunch for that.
Business response:
Hi Hollie! Sorry to hear about your frustrations. If you are still having issues logging in, please message us and we will have a team member follow up with you as soon as possible. Thank you!
I'm trying to search for a posting to my account, which would have been a debit and then a credit. It's impossible! This app is garbage.
Business response:
Hi Galene! Sorry to hear about your frustrations. We'd love to have a team member reach out to you and help you work through this. If you could please message us at memberservice@iccu.com, we'd appreciate it. Thank you!
Convenience taken completely out of the equation. The setup took over 20 minutes and was far from a smooth process. Finally set up my account and it's going to slow to even log in.
Business response:
Hi Jake! Thanks for the feedback. We were having some issues with slowness today and apologize for this inconvenience. Please let us know if we can help with anything else. Thank you!
I should just be able to log in like I normally did. Now it's this huge run around trying to authenticate me. Your old app was better. This "new and improved" one is just very sub par.
Business response:
Sorry to hear about your frustrations, Jessica. We appreciate your feedback and will pass it along to our team. Once you get setup in the new system, it should be easy to login. If you are still having any issues, please reach out to us at memberservice@iccu.com and we will have a team member follow up with you. Thanks again!
Slow Slow Slow! Wont freaking let me in! Why fix what wasn't broke?
Business response:
Hi Melissa! Thanks for the feedback. We were having some issues with slowness today and apologize for this inconvenience. Please let us know if we can help with anything else. Thank you!
Can't log in. It directs me to the website, I do all the steps, and then when it comes to verifying the account it says "oops something went wrong". All I want to do is check my account and this makes it literally impossible. The old app was really good. I don't know why you got rid of it and replaced it with this junk.
Business response:
Hi Krystal! We'd love to have a team member reach out to you to resolve your issue. If you could please message us or call us at memberservice@Iccu.com or (800) 456-5067, we'll have someone follow up with you as soon as possible. Thanks!
I'm so irate about this FORCED update. I loved ICCU simply because of the app. I am currently using a new bank until the old app is available again.
Awful. Just freakin awful.
Business response:
Sorry to hear you feel this way Rachel. If there are any specific things you need help with or would like to provide feedback on, please message us at memberservice@iccu.com. Thanks!
Frequently asked questions about ICCU - Roll-up
How is ICCU - Roll-up rated?
ICCU - Roll-up has a 4 star rating with 6,377 reviews.
When is ICCU - Roll-up open?
ICCU - Roll-up is closed now. It will open on Monday at 9:00 a.m.