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International Benefits Administrators
- Insurance
- Garden City, NY
About this business
Location details
100 Garden City Plaza, # 110, Garden City, NY, 11530, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
These people get a zero. Constantly transferring you to different departments and none of them can tell you why the E.O.B. has different amounts on it than what were told to you when purchasing it . Very disappointed in this company. Stay away from them.
I have submitted SEVERAL times my medical records as requested and the claims are still not being paid. I have hospitals and doctors offices coming after me for claims that SHOULD be paid. The last thing you need when you are dealing with an illness is to deal with an insurance company that DOESN"T COMMUNICATE WITHIN THEIR OWN COMPANY! The crazy thing is, all of the sudden several claims were paid and not all. They state they are awaiting more information from the member, uhhh you said that on EVERY CLAIM! You obviously rece... read more
Business response:
There is no question that Ms. **** had a legitimate issue with her coverage. There was a certain clause in her coverage where we had to verify whether this was a pre-existing condition or not. That has been verified (that it was not a pre-existing condition) & all claims have been processed & finalized. Future-wise, if Ms. **** has any issue or question, she can reach out to Ms. Charlotte H**** (Sr. Account Manager - Carrier Division) @ ###-###-####, extension #*** or via email: *****************. Sorry for the frustration M... read more
I would of given a zero if I could! They had no problem taking my money every month but I have been trying to submit a claim from August 2018, THREE TIMES MAILED and TWICE faxed and they still are saying they do not have my claim! They always check that I have the correct mailing address as of my submission in September 2018 as it was changed......and guess what I just received today 1/4/2019 they sent an email address to state that their address was changed....it happened at least 4 months ago that I am aware of! Spoke to a... read more
Business response:
There is no doubt that Ms. ******* had a legitimate complaint. We had our Senior Account Manager reach out to Ms. ******* and work on getting her matter rectified. Going forward, Ms. ******* has someone at IBA that she can deal with directly.
Like *******, I also work at a law firm and have been trying to get a claim paid with absolutely no success. Despite having had all relevant information for over six months, IBA refuses to pay the claim. Also like ******* my call is "escalated" every time I call. I have also left several messages over the last two weeks for who I was told was a manager, Desiree P***** but she apparently thinks that issues will go away if she doesn't return calls. In fact, I have been on hold as I typed this and my call was just answered and ... read more
Business response:
Dear ***** ****: Please contact me directly and I'll make sure your matter gets handled by someone from our Team. Tom G*******, VP of TPA Administration (**** ********* *** ****
One star is too much. I work for a physician's office in **** ********** **. I personally have been calling this insurance company since June 26, 2018 for two dates of service from March 1 and March 6, 2018. Supposedly, the first date of service, a check was issued that we never received, yet they will not stop payment and issue a new check. The other date of service, they keep denying for medical records that they received back on August 24, 2018. I have emailed Mr. Michael L******** on October 12, October 19 and November 1... read more
The ONLY reason it gets 1 star is because it won’t let me do my review without picking it!!!!!!!!!!! This is a SCAM so called policy!!!! It has cost me more to make monthly payments than it would to pay out of pocket!!!! Furious!!!!! I have cancelled this and will pay out of my own pocket and will save more money than I would using them! I would not have my worst enemy use this!!!!!!
If I could give them no stars I would. I work at a law firm and have literally been attempting to get someone to (A) give me lien information (B) provide EOBs [since that is all they seem to understand how to do (C) PAY OUR CLIENT'S BILLS since July of 2018. First, I was told they moved and to send the information to their new address and fax number. Done. No less than 10 faxes and 15 or more calls later and they have denied most of her claims and claim not to have received about 5 of her claims at all. I was told on Novembe... read more
Business response:
Dear ******** With the proper Privacy Release forms in place we will gladly discuss this individual's health insurance situation to get to an acceptable resolution. We apology for the frustration that you've incurred. Please reach out to me & I will make sure that an employee of IBA handles your situation. Tom G******* VP of TPA Administration ###-###-####, *** ****
Worse insurance company I have ever dealt with. Customer service is rude and they can't answer any questions, they don't even let you speak. PLEASE DO NOT PURCHASE ANY INSURANCE FROM THEM YOU WILL REGRET IT
Business response:
We would gladly address Ms. ******** *******'s concerns regarding her coverage. If there was a specific Customer Service Rep that was rude to her, we'll get that addressed too. Please have her call back. She can speak to me & I'll make sure a customer service supervisor/claims specialist handles her situation. Tom Giordano - VP, TPA Administration (###-###-####, ext #***)
This company is a scam. They do not respond to disputes, their agents are either completely clueless or outright lie to their customers. They will frequently give you different addresses of which to send disputes and claim none of the letters were ever received. They are incapable of providing any detail and will baselessly deny all claims for coverage. This company needs to be investigated for the crimes committing against Americans they are supposed to be responsible for covering.
Frequently asked questions about International Benefits Administrators
How is International Benefits Administrators rated?
International Benefits Administrators has a 1.8 star rating with 153 reviews.
When is International Benefits Administrators open?
International Benefits Administrators is closed now. It will open tomorrow at 8:30 a.m.