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International Benefits Administrators
- Insurance
- Garden City, NY
About this business
Location details
100 Garden City Plaza, # 110, Garden City, NY, 11530, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As a provider waiting on payment for claims submitted repeatedly with records requested, that apparently disappear after electronically submitting them to IBA TPA, this company does not have their clients best interests at heart. They stall and stall and send letters to the providers requesting repeatedly for the records - they will NOT accept a fax - either mail or upload - however when called cannot find the uploads, which to me is a HIPAA violation, where are they going and who is getting them? When their website says "se... read more
For me as the consumer this insurance company has been the worst experience I have ever had. They will pay your claims in a time fashion, if at all they have millions of reason why they can not. I have been told that I used all my doctor visit last year by June and request they send the dates and doctor I was to have visited and I am having no luck getting this information because I know how many times I went to the doctor for all last year and I did not mean the limit. They are a rip-off.
Business response:
We would be more than happy to provide you with information regarding your claims. Please contact Jason S**** in our claims department at ***** ******** ****, Monday through Friday, 8:30A - 5:00P.
If I could leave 0 stars I would. Will not process any claims. Went to the doctor 7 months ago and the claim has been sent in multiple times on multiple different occasions through various methods - electronic, mail, certified mail. Once a claim was finally filed it was denied for preexisting conditions until more records were sent in. I called back to see the status of the medical records being sent, and they said they had no claims at all in the system under my member ID numbers. Customer service representatives are hard t... read more
Business response:
The insurance coverage that this member purchased is a Short-Term Medical Plan subject to exclusions for Pre-Existing Conditions. When claims are submitted, they are subject to review for pre-existing conditions. In these situations, medical records are requested from the member's providers to facilitate such a review and, to date, we have not received a response from them. Upon review of the requested medical records, the claims in question will be reviewed and reprocessed accordingly. If you have any additional questions, ... read more
I would give 100 NEGATIVE stars if I could. This insurance is a total scam. I had breast cancer and almost all of the claims have been denied. Outpatient surgery DENIED. I sent a certified letter for claim review to the address on the claim form. It was returned to me, no explanation, letter never opened. I called the IBA and that address is not the correct address to send the claim review. I regret that I did not check BBB ratings before I went with this company. BUYER BEWARE
Business response:
The insurance coverage that this member purchased is a Limited Medical Plan subject to exclusions for Pre-Existing Conditions. When claims are submitted, they are subject to review for pre-existing conditions. In these situations, medical records are requested from the member's providers to facilitate such a review and, to date, we have not received a response from them. Please be advised that International Benefits Administrators (IBA) does not sell medical coverage. IBA administers the plan for the insurance company that h... read more
Only cause I can't give no stars. I have been paying monthly since November 2018. They have not paid for anything and my doctor lost so much faith in them that they graciously declined my next visit and recommended I look for answers. Reading these reviews and going through online social media groups that warn each other of scams like these, many people have had similar issue of being assured coverage or some benefits and receiving a letter stating otherwise. I sat with the desk assistant of my doctors office and it took 2 h... read more
Business response:
****** *********: We are sorry you experienced such a level of frustration. We'll do our best to resolve your issues. However, International Benefits Administrators (IBA) did not sell you the medical coverage. We just administer the plan for the insurance company that holds the coverage. The plan you purchased is not-ACA (Affordable Care Act) compliant and does have Pre-Existing Condition clauses. Please reach out to Jocelyn C***** @ ###-###-####, ext #*** or via email ******************to get your claims re-looked at. Since... read more
My experience is consistent with everyone else on this site. I am an attorney and represent a client who was injured and had to go the hospital. My client provided the hospital with her IBA insurance info but months later, she started getting hospital bills. My firm has spent months trying to get IBA to pay the claims and their outsourced call center kept telling us to upload information to the online portal, which we did several times without progress. We just spoke to a supervisor who said the portal hasn't worked for mont... read more
Business response:
Dear *************, International Benefits Administrators (IBA) is a Third Party Administrator (TPA) that administer the plan for the insurance company that holds the coverage. The client is a part of the Short Term Limited Plan and we would like to re-look into his coverage. We will send you an email shortly for the members information. Thank you, Reed H**** Project Manager
I was sold this insurance by a broker who told me that it was to be used for catastrophic illnesses or emergency purposes. I was bitten by a raccoon and had a bill for $25,000.00 from the hospital. iba doesn't want to pay, allowing only $250.00 TOTAL. They are calling the rabies shots vaccinations and are using every excuse in the book to not pay anything. They are a scam.
This is a scam! This is the worst insurance ever??They took 282 over 4 months and did not pay for anything ??Please do not waste your money!
Terrible company. I am 63 and needed some "gap" insurance until Medicare and bought this through a broker. I went in for my yearly routine lab work on 1/25/2019. IBA sent me a denial of coverage for lab work with code *** that states " Closed Pending Pre-Existing Review. Medical Records Requested. This claim will be reconsidered if requested information is received with in 60 days of this notice". I called IBA to see where they had requested the Medical Records, my doctor never received any request for records. I call IBA ag... read more
Business response:
Dear Ms. ****: Sorry for the frustration you experienced. I will have your issue looked into by our Carrier Account Team/Claims Examiner Unit. If you need to reach out to IBA, please contact Jocelyn C***** @ ###-###-####, Ext #137 or via email @ ******************* Sincerely, Tom G******* VP- TPA Administration ###-###-####, Ext #*** ********************
Frequently asked questions about International Benefits Administrators
How is International Benefits Administrators rated?
International Benefits Administrators has a 1.8 star rating with 153 reviews.
When is International Benefits Administrators open?
International Benefits Administrators is closed now. It will open tomorrow at 8:30 a.m.