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Isle Casino Hotel Waterloo
- Casinos
- Waterloo, IA
About this business
Location details
777 Isle of Capri Blvd, Waterloo, IA, 50701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Front desk person not welcoming.
Business response:
Your feedback is important to us. We apologize for the unwelcoming experience at the front desk and will address this with our team.
Late March stay. Room seemed cold at night. May need a blanket since what’s on the bed is pretty sparse for warmth.
Business response:
Thanks for you feedback and the great review, Scott!
Thermostat in room didn't work told them and they didn't fix
Business response:
We are concerned to hear about the thermostat issue. Please visit https://www.caesars.com/help-and-support so we can address this properly.
Upon checking into room we had 2 dirty socks laying on floor by bed, and then we find 2 more dirty crusty socks in closet. Someone got sick in pool and took from 6:30-10:30 too clean then next day still had someone working on something. My kids were very disappointed. Overall there are a lot better casinos/hotels too stay at. We only stayed for arcade and pool but arcade stole 20 dollars which we didn’t get back and room wasn’t all the way clean at all. Shower doors had smudges and prints, mirror was dirty, and dirty socks f... read more
The young man at the front desk was delightful. But the hotel , the views, and the food were terrible. I stayed for three days and never got my room clean even once.
Business response:
Thank you for bringing this to our attention. We apologize for the issues you experienced during your stay. Please feel free to contact us at (877) 475-3946 to discuss this further.
Room Amenities not up to par with like a Holiday Inn. No Coffee maker no Fridge no Microwave. I couldn't get a nice drink. Like a Martini. No Limes or Lemons at the main bar. My husband ordered a double that is against hotel policy. Don't you want people to get a bit tipsy and gamble more than they should? No Roulette wheel. They give you a free coffee voucher. The coffee place doesn't open till 7:00am. I wouldn't go back. Red Neck Casino. lol
Frequently asked questions about Isle Casino Hotel Waterloo
How is Isle Casino Hotel Waterloo rated?
Isle Casino Hotel Waterloo has a 3.9 star rating with 7,188 reviews.
When is Isle Casino Hotel Waterloo open?
Isle Casino Hotel Waterloo is closed now. It will open at 9:00 a.m.