This profile has been claimed by the business owner or representative.
Isle Casino Hotel Waterloo
- Casinos
- Waterloo, IA
About this business
Location details
777 Isle of Capri Blvd, Waterloo, IA, 50701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
There was a room by us that had really lpud music going until atfer 1130 at night
Business response:
Hi, Ashley. We apologize for the loud music near your room late at night. If it happens again during a future stay, please let our staff know and they will be happy to take care of it. Thank you!
Uncomfortable sleep Flat Pillows and uncomfortable beds. Don't know what happened it used to be super plush. Now no comforters on the bed. The sheets are stiff and scratchy, and the pillows are so flat. You’d be better off without one. The rooms were either too hot or cold.
Business response:
Your feedback is important to us. We apologize for the discomfort you experienced during your stay. Please feel free to reach out to us at (877) 475-3946 to discuss your concerns further.
Ruined weekend! Visited for a much needed couple retreat after a long year and a lot of medical complications. Unfortunately our first room was covered in blood, second room was covered in cigarette burns and third room was filthy so we stuck with the 2nd room just because the “host” claimed there weren’t any other rooms or options. We couldn’t utilize the pool or hot tubs because the amount of children running rampant unsupervised. Security wasn’t enforcing the age requirements or the adult swim times. Overall what was supp... read more
Business response:
Hi, Thomas. We're disappointed to hear about your experience at Isle Casino Hotel Waterloo. We have passed your comments along to our hospitality team, to address the issues you brought up. Please feel free to reach out to us at (877) 475-3946 to discuss your concerns further.
My sheets were dirty! The mattress cover was stained! The swimming pool was filled with children all day. Adult only swim is 10p-12a. Could they add a couple hours in the morning for adults? No coffee maker in the room. Blanket felt like a newspaper. Shower head was terrible!
Business response:
We apologize for falling short in meeting your expectations during your stay at Isle Casino Hotel Waterloo, Darrell. Your feedback is valuable to us, and we will address the issues you mentioned.
Business response:
We apologize for any inconvenience during your visit, Amber. Please feel free to reach out to us at (877) 475-3946 to discuss your experience further.
We were enjoying our time until we got to our room and ready for bed. Our bedding was dirty and stained. It was absolutely gross!
Business response:
We apologize for falling short in providing clean bedding during your stay, Jeremy. Your feedback is invaluable to us. Please contact us at (877) 475-3946 to discuss this matter further.
Hot tub was down for maintenance, inconvenient
Business response:
Hi Duane. Thank you for your review! We do apologize for the inconvenience caused by our hot tub being closed for maintenance. If you want to double check during your next visit, give us a call and we would be more than happy to let you know if our hot tub is up and running, or if there is any maintenance going on with it. Thanks again!
Check-in was not good. Key wouldn’t work on room so had to get a new one. When got new key, someone was already in our assigned room! Had to go back to check-in desk and get another room/key. Also, waiter in restaurant was not pleasant at all. I didn’t leave him a tip and I never do this!!! Good was expensive and not good!
Business response:
It's regrettable to hear about your experience at Isle Casino Hotel Waterloo, Gloria. We hope that you will give us another chance to display our famous Family Style Service. Please feel free to reach out to us at (877) 475-3946 to discuss this further.
Went to enjoy pool and whirlpool. Whirlpool wasn't functioning and pool water was unbelievably cold. Unable to access either. Disappointing!!!!!!!!!
Business response:
Hi, John. Sometimes due to issues outside our control and for the safety of our guests, there are instances where we need to close down our hot tub. We apologize that it was closed when you visited, and we will address the temperature of our pool with our maintenance team. Please feel free to reach out to us at (877) 475-3946 for further assistance.
Frequently asked questions about Isle Casino Hotel Waterloo
How is Isle Casino Hotel Waterloo rated?
Isle Casino Hotel Waterloo has a 3.9 star rating with 7,188 reviews.
When is Isle Casino Hotel Waterloo open?
Isle Casino Hotel Waterloo is closed now. It will open at 9:00 a.m.