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Isle of Capri Boonville
- Casinos
- Boonville, MO
About this business
Location details
100 Isle of Capri Blvd, Boonville, MO, 65233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 2:00 a.m. | |
| Tue | 8:00 a.m. to 2:00 a.m. | |
| Wed | 8:00 a.m. to 2:00 a.m. | |
| Thu | 8:00 a.m. to 2:00 a.m. | |
| Fri | 8:00 a.m. to 4:00 a.m. | |
| Sat | 8:00 a.m. to 4:00 a.m. | |
| Sun | 8:00 a.m. to 2:00 a.m. |
I WON A JACKPOT ASK TO HAVE MY PICTURE. STATED THEY HAVE TIME, I ASK WHY I DIDN'T GET ANYTHING IN THE MAIL,
Business response:
Hi Wanda! We use the photo for mail pieces, social media and our website, so keep your eyes open for it in any of those platforms. Thanks for checking, and congratulations on the jackpot!
My husband and I used to go to Boonville and gamble 4-6 time a month. We would take a certain amount of money, usually lose part of it after an evening's play, and replenish our funds to return again. There is no longer any "losing part of it" in an evening. We now rarely even go into a bonus (playing all lines X2 usually) and, if we do, we only get a couple of dollars on the bonus. We literally get no playtime for our money. We often hear the "Jackpot" announcement which leads us to assume the only winners are those wh... read more
Business response:
Hi Carol, we are sorry that you had a bad time with us! We are committed to offering a competitive payback percentage based on the market, which is determined from a number of factors. We always make sure our paybacks are high. Please give us a call so we can further discuss ways to improve at your convenience, 660-882-1200.
The room was nice minis our tub not draining this morning, and everyone was nice and attentive except for the bartender that was serving drinks last night, someone that I was with had mentioned that it was my birthday. And the lady sitting next to us said, we'll maybe if you show them your ID they will give you a free drink like they do at the bar, the bartender then informed us very hatefully and and very rudely this was not a bar it was a casino and we were like okay, the lady sitting next to us said to the " bartender" yo... read more
Business response:
Hi, Jessica. We stress the importance of customer service to all of our employees. We would like to get in contact with you to better understand and correct the situation that you described. We'd like for you to give us a call at 660-882-1200. We hope to hear from you soon. Thanks!
Worse experience ever!!!! Customer servicer zero to none existent!!!! Discrimination against Asians. On March 27, 2018 at 10:50 p.m. I walk into Isle of Capri Casino at booneville with Kent. A female Security guard stop me at the gates and ask me for my I.D. I give her my I.D. She then ask me for my birthday dates and I give the exact correct dates. I joke around with her and walking to the side of the desk. She tell me to go back to the front. She then ask me for my second I.D. I said “are you new here?” Then I... read more
Business response:
Hi San, that does not sound like the kind conduct that we encourage here at Isle of Capri Casino Hotel Boonville. I would be very discouraged if I was in your situation, but we have strict rules to follow according to Missouri law, so security was just following the rules. If you don't mind, give Heinrich a call at 660-888-8961 so we can discuss in detail what happened and make it right with you. Thank you and we so apologize for this!
Went to cashier window to cash my ticket, got told you are not to put your hand out to receive money. Has to be layed on counter, you are not to touch it till transaction is done, its not your money yet, it belongs to the casino. This from one of the men in suits that are supervisor type. I asked why is that. Its not your money,it belongs to the casino till they say its yours. Was a very rude lady at cashier area working it. Will just continue to go to Joplin Mo area ones.
Business response:
Hi Terry, I would frustrated as well, customer service and respect is our number one priority and it seems you didn't receive the best treatment. If you could give me a call to further discuss your experience that would be great, 660-882-1263. Thanks, Andy.
The Casino side, Awesome size wonderful variety, bug wins. Hotel side Needs complete restructuring of policies, customer service is rude, very rude, insensitive. They just book out ur room if ur not there by 7 unless u call. So I called confirmed late check-in told them I would be there SAVE MY ROOM! THEY SAID NO PROBLEM. Had some travel issues and delays. Then when we arrived tired from the road the guy said he booked my room out just 30 mins ago bc I didn't call to have them hold it yet another time. I was never told I ha... read more
Business response:
Hi Jeannie, thank you for your review. We apologize for the inconvenience, that would be so frustrating to not have a room when you arrive! We would like to speak more with you about your experience in the hotel because that is not up to our standards of customer service; we are glad that you enjoy our casino though! Please give us a call at 660-882-1263 or email andrew.hays@islecorp.com. Thank you again and have a great day!
They could use a second roulette table. Hard to get on theirs on the weekend and it stays pretty full. Losing a lot of play by only having one. Same for craps
Business response:
Hi Jeff, our goal is to provide the best gaming experience to our guests. We appreciate your review and would love to talk with you in more detail so we can make any necessary improvements. Please contact 660-882-1263. We hope to hear from you soon. Thanks.
We picked today because of Mardi Gras. The buffet said cajun crawfish boil dirty rice and king cake. They crawfish was one little pan with the rest of the fixins. Did not see king cake. We drove over an hour during the work week to play roulette. Shocked to find no table roulette except for the weekends. Very disappointed with that. Good news our room is clean.
Business response:
Hi Tanita, we are sorry to hear you didn't enjoy your last visit and that your food experience wasn't up to our standards. We'd love to know how we can make your visit better. If you would, please email us at andrew.hays@islecorp.com or give us a call at 660-882-1263.
I will never come here again the security guard was a jerk
Business response:
Hi Justin, we would appreciate an opportunity to talk with you about your experience. Your feedback can help us ensure our guests are receiving the best service while visiting our casino. Please give us a call at 660-882-1263.
Frequently asked questions about Isle of Capri Boonville
How is Isle of Capri Boonville rated?
Isle of Capri Boonville has a 3.9 star rating with 6,085 reviews.
When is Isle of Capri Boonville open?
Isle of Capri Boonville is open now. It will close tomorrow at 2:00 a.m.