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Isle of Capri Lula
- Casinos
- Lula, MS
About this business
Location details
777 Isle of Capri Pkwy, Lula, MS, 38644, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Falls flat Check in was expedient, but it was downhill from there. We had to push our luggage through the lobby and the entire casino to get to the elevator (1). Many people waiting at same time so it was a long wait. Hallways were narrow, rooms were small and outdated. There was no remote for the tv. Called the desk and waited an hour for the remote and then another half hour to get it programmed. No where near the value for what we paid for this room.
Business response:
Thank you for taking the time to share your thoughts with us. Guest happiness is always our main concern. Rest assured that we will work tirelessly to ensure that changes are made in order to better serve the needs of our guests. We appreciate your feedback.
A waste of Money The bedding broke us out, the rooms are extremely small, lightening in the room was terrible & the switches didn't work. The details says queen beds but they were full size. No refrigerator or microwave in rooms. Vending machine didn't work on any floors; we had to go to 3 different buildings to get a vending machine. The AC unit didn't work & when maintenance fixed it, an hour later, it started smelling like it was on fire! The bathroom wasn't cleaned as expected. It was HORRIBLE & the worst stay in any hot... read more
Business response:
Hi Nicole, it sounds like your stay was not up to our standards. We appreciate you bringing this our attention. We strive to continually improve in order to better serve the needs of our guests. We continually evolve to be the best that we can. We assure you we will seek to make improvements for the future both in the hotel- specifically the rooms and in the casino. Thank you for your feedback.
Rude staff. The water coming out of the shower and sinks looked like pond water. Run down and poorly mainted room. I don't recommend staying at this establishment.
Business response:
Hi Darren, thank for sharing your feedback with us. We assure you that we are always looking to better to our hotel and casino. We want only the best for our guests. We assure you we only expect courteousness from our staff and well maintained rooms. We will be sure to correct these issues.
Room was small, way outdated, and looked dirty. Looked nothing like pictures online. Winter floor smelled like smoke even though smoke free floor.
Business response:
We strive to give our guests only the best- so thank you for sharing that your stay was not up to our standards. We want all guests to feel comfortable in their rooms so they can rest up for all the fun that awaits them. We will address the issue at hand in order to make improvements for the future.
Horrible service from everyone casino was horrible rundown only thing ok was the room itself
Business response:
Hi Natalie, we appreciate your feedback. We appreciate guest feedback as it allows us to pinpoint where we need to make some improvements to enhance guest experiences. We will be sure to address your concerns about our customer service and our casino
Old needs remodel Room clean and employees nice and friendly. Air conditioner not working in room Elevators not b in convenient area. Food was gross in oh grill. Never again
Business response:
We appreciate you relaying your feedback to us. We like it when guests share their opinions because it allows us to configure areas that we need to improve; the happiness of our guests in truly our number one priority.
Old and heater made noise check in was long and I had to drive two doors down to get to the entrance with my bags
Business response:
We hope that you had a fabulous time dining and gaming with us. We appreciate your feedback. We will take your concerns into advisement for improvements in the future.
tge tv was super small, the cable did not work The valet parking is slow, the rooms are crap for the price I had to pay. Buffet is too small of an area lines wrapped around a wall. The staff wouldn't bring towels up after calling 10 times in a 3 hour time frame, no sodas in machines, ice machine was out of order all 3 days of my stay!
Business response:
Thanks for taking the time to write a review. We appreciate your feedback. We want all of our guests to be happy and comfortable while staying with us so thank you for bringing your concerns to our attention.
keep driving by, don't stay here!! There's not enough room to type on here to say how bad it was
Business response:
We appreciate you taking the time to share your thoughts with us. It sounds like your experience was not up to our standards, we hope that you will give us another try in the future as we continuously work to make improvements to better not only our establishment but to also improve our guests' experiences.
Frequently asked questions about Isle of Capri Lula
How is Isle of Capri Lula rated?
Isle of Capri Lula has a 3.4 star rating with 4,421 reviews.
When is Isle of Capri Lula open?
Isle of Capri Lula is closed now. It will open tomorrow at 12:00 p.m.