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Isle of Capri Lula
- Casinos
- Lula, MS
About this business
Location details
777 Isle of Capri Pkwy, Lula, MS, 38644, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Not all that THE SET UP WAS HORRIBLE IT WAS RAINING AND WE HAD NO HELP GETTING our LUGGAGE TO ROOM BELLMAN was no wAy to be found
Business response:
Hi Twalli, we want all of our guests to have the best time possible while staying with us. Our bellman was probably assisting another guest get their things inside. It's unfortunate to hear that it was raining when you needed help. We appreciate your feedback because it will allow us to make improvements for the future. Thanks for the review.
BEWARE they charge you more than price on Hotels.c OUR stay was horrible I dont see us going back in the future. The manage argued with me for twenty minutes at check in stating that I had cancelled my booking when I hadnt then she over charged me on the room and I had to pay it and Hotels.com could not do anything about the over charge. They gave us a tiny room that was not the one that we had booked. Also, when we went to eat they waited twenty to thirty minutes to seat us even though they were not busy. I will NEVER be go... read more
Business response:
It makes us cringe to hear that your stay was not up to our standards. It's so important to us that all of our guests have a great time while staying with us. We appreciate you relaying your concerns to us. Our staff should never be anything other than courteous and helpful. We will be sure to address these concerns in order to make changes for the future.
Cleanest!!! Walk into the room the room smell was bad,had to ask housekeeping to give me another shower curtain because it was dirty had a lot of mold on it and the blanket between the sheets was dirty as well. I gave housekeeping my dirty towels so I can have some for the next didn't get any.
Business response:
Hi Loretta, we appreciate you taking the time to share your thoughts with us. Guest happiness is our number one priority. We will be sure to pass along your suggestions and concerns as we want all our guests to find their accommodations to their liking.
Falls flat Check in was expedient, but it was downhill from there. We had to push our luggage through the lobby and the entire casino to get to the elevator (1). Many people waiting at same time so it was a long wait. Hallways were narrow, rooms were small and outdated. There was no remote for the tv. Called the desk and waited an hour for the remote and then another half hour to get it programmed. No where near the value for what we paid for this room.
Business response:
Thank you for taking the time to share your thoughts with us. Guest happiness is always our main concern. Rest assured that we will work tirelessly to ensure that changes are made in order to better serve the needs of our guests. We appreciate your feedback.
A waste of Money The bedding broke us out, the rooms are extremely small, lightening in the room was terrible & the switches didn't work. The details says queen beds but they were full size. No refrigerator or microwave in rooms. Vending machine didn't work on any floors; we had to go to 3 different buildings to get a vending machine. The AC unit didn't work & when maintenance fixed it, an hour later, it started smelling like it was on fire! The bathroom wasn't cleaned as expected. It was HORRIBLE & the worst stay in any hot... read more
Business response:
Hi Nicole, it sounds like your stay was not up to our standards. We appreciate you bringing this our attention. We strive to continually improve in order to better serve the needs of our guests. We continually evolve to be the best that we can. We assure you we will seek to make improvements for the future both in the hotel- specifically the rooms and in the casino. Thank you for your feedback.
Rude staff. The water coming out of the shower and sinks looked like pond water. Run down and poorly mainted room. I don't recommend staying at this establishment.
Business response:
Hi Darren, thank for sharing your feedback with us. We assure you that we are always looking to better to our hotel and casino. We want only the best for our guests. We assure you we only expect courteousness from our staff and well maintained rooms. We will be sure to correct these issues.
Room was small, way outdated, and looked dirty. Looked nothing like pictures online. Winter floor smelled like smoke even though smoke free floor.
Business response:
We strive to give our guests only the best- so thank you for sharing that your stay was not up to our standards. We want all guests to feel comfortable in their rooms so they can rest up for all the fun that awaits them. We will address the issue at hand in order to make improvements for the future.
Horrible service from everyone casino was horrible rundown only thing ok was the room itself
Business response:
Hi Natalie, we appreciate your feedback. We appreciate guest feedback as it allows us to pinpoint where we need to make some improvements to enhance guest experiences. We will be sure to address your concerns about our customer service and our casino
Frequently asked questions about Isle of Capri Lula
How is Isle of Capri Lula rated?
Isle of Capri Lula has a 3.4 star rating with 4,469 reviews.
When is Isle of Capri Lula open?
Isle of Capri Lula is closed now. It will open at 12:00 p.m.