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Isle of Capri Lula
- Casinos
- Lula, MS
About this business
Location details
777 Isle of Capri Pkwy, Lula, MS, 38644, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The base boards, lamps, and desk was dusty. The shower water was brown, turned wash cloth brown. Toilet kept bringing up stuff that was whatever in it. I complained, they said just let the water run until it clear.
The carpet was filthy the phone didn’t work and the bed had stains on them terrible for almost 200 never will I ever stay there again
Business response:
Shiann, we are sorry to hear about this experience. We do strive for excellent maintenance of our hotel rooms.
The room was really nice and clean, no problems with the appearance of room. Only, we did not receive ANY services in this room. I know you don't change the bed every day, but what about bathroom or vacuum the floor after a couple days of being used. NOTHING!! Also, there were no explanations given on your Housekeeping polices. Upon checking out this morning, there was not anyone to talk or to get a receipt of my charges. We could not get in the building ALL the doors were locked. There were several numbers I'd tried to call... read more
Business response:
Hi Bobbie, I'm sorry to hear about this experience. We do want the opportunity to exceed your expectations on services, however our housekeeping is available upon request at the front desk.
Business response:
Hello Clinton, Thank you for taking the time to rate our business, Isle of Capri Lula. We appreciate your feedback and value your opinion. Best regards, Isle of Capri Lula
It was more of a motel,not a hotel. Clothes storage is rack attached to the wall. You had to request an iron and board from front desk. There wasn't a microwave or refrigerator in the rooms. It doesn't have a restaurant only a grill. It doesn't have the minimum amenities expected to be provided by a hotel. I will not recommend it to anyone nor will I return even if I were given a free room.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Martin. We are saddened to learn that your stay did not meet your expectations, or ours. We hope to welcome you back soon for another visit to see all of our renovations which includes a hotel remodel. We look forward to an opportunity to welcome you again to restore your faith in our property.
This hotel is old and outdated. The carpet needs to be replaced, lots of stains. The beds needs to be replaced. The ac unit is old. The tv is so small. I was so ready to leave. The room was clean though.
Business response:
Greetings Tawaina, Thank you for taking the time to leave us a review. We appreciate your feedback and apologize for any inconvenience you experienced during your stay at Isle of Capri Lula. We understand your concerns regarding the outdated aspects of our hotel, and we are constantly working on improving the overall experience for our guests. We will begin a hotel remodel this summer that will address these issues and ensure that our accommodations meet the standards expected by our valued guests. Additionally, we are gla... read more
Bare basics. No internet. Price is why I chose it and I wish I had picked better.
Business response:
Hello Rex, thank you for taking the time to provide us with feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. We hope to welcome you back soon for another visit to see all of our renovations. We hope you will give us another chance to earn your business.
Ac broke in the room , windows don’t lock , stinks , bad service
Business response:
Our apologies for your poor experience, William. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you. Isle Lula
Frequently asked questions about Isle of Capri Lula
How is Isle of Capri Lula rated?
Isle of Capri Lula has a 3.4 star rating with 4,421 reviews.
When is Isle of Capri Lula open?
Isle of Capri Lula is closed now. It will open tomorrow at 12:00 p.m.