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Isle of Capri Lula
- Casinos
- Lula, MS
About this business
Location details
777 Isle of Capri Pkwy, Lula, MS, 38644, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The check in staff did not give good directions to our room and we had to walk too far. My husband is disabled and it was hard on him. The room was cold and no way to get heated.
Business response:
Hello, thank you for your feedback. We apologize for your experience and will use your feedback to improve our overall service.
No ironing board, no DO NOT DISTURB sign, no mention of items that you may have forgotten such as shower cap or toothpaste, no fresh smell in room or hallways.
Business response:
Thank you so much for your feedback; we will certainly use it to deliver an overall better experience.
Business response:
I certainly apologize for your experience while visiting with us!
They charge a lot of money for the room, no continental breakfast in the morning, do not offer anything in the evening, the rooms are old and deserted, it reminds me of a motel and instead of hotel and casino. Furthermore it halfway closed! It's sad they charge this amount of money for a motel
Business response:
Thank you for providing your feedback and letting us know about your experience, Willie. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Isle of Capri Lula
I like it attached to the casino…. But disappointed with the rooms… our bathroom didn’t like clean… Beds were hard and that comforter and pillows. “ LORD HELP”…. My first timing staying here… and never will stay again
Business response:
Hello, we certainly apologize for your experience while visiting our property. We appreciate your feedback and will use it to improve our services.
Bad service and no amenities There are none of the amenities you would expect at a casino/hotel. The cafe hours are limited. The front desk does not open until 10am. There was 1 packet of coffee in order room and no way to get more. There was not way to get clean towels. We were booked for two nights, but left after one night because the service was so bad. There wasn't anyone to talk to at the hotel to get any help.
Business response:
Hello, we certainly apologize for your experience while visiting our property. We appreciate your feedback and will use it to improve our services.
Business response:
Hello, I'm so sorry to hear that your experience was not satisfactory. We strive to exceed guest expectations and are disappointed when we hear otherwise. Thank you for your feedback; we will use it to get better.
Business response:
Hello, I'm so sorry to hear that your experience was not satisfactory. We strive to exceed all guest expectations and are disappointed when we hear otherwise.
The hotel was dirty. Room had stained wore out carpet. If this is what u recommend on your site we will not use it again
Business response:
Hello, I certainly apologize for your experience while visiting with us. We strive to exceed all guest expectations and are disappointed when we hear otherwise. Thank you for your feedback; we will use it to get better.
Frequently asked questions about Isle of Capri Lula
How is Isle of Capri Lula rated?
Isle of Capri Lula has a 3.4 star rating with 4,469 reviews.
When is Isle of Capri Lula open?
Isle of Capri Lula is closed now. It will open at 12:00 p.m.