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Isle of Capri Lula
- Casinos
- Lula, MS
About this business
Location details
777 Isle of Capri Pkwy, Lula, MS, 38644, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
It was more of a motel,not a hotel. Clothes storage is rack attached to the wall. You had to request an iron and board from front desk. There wasn't a microwave or refrigerator in the rooms. It doesn't have a restaurant only a grill. It doesn't have the minimum amenities expected to be provided by a hotel. I will not recommend it to anyone nor will I return even if I were given a free room.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Martin. We are saddened to learn that your stay did not meet your expectations, or ours. We hope to welcome you back soon for another visit to see all of our renovations which includes a hotel remodel. We look forward to an opportunity to welcome you again to restore your faith in our property.
This hotel is old and outdated. The carpet needs to be replaced, lots of stains. The beds needs to be replaced. The ac unit is old. The tv is so small. I was so ready to leave. The room was clean though.
Business response:
Greetings Tawaina, Thank you for taking the time to leave us a review. We appreciate your feedback and apologize for any inconvenience you experienced during your stay at Isle of Capri Lula. We understand your concerns regarding the outdated aspects of our hotel, and we are constantly working on improving the overall experience for our guests. We will begin a hotel remodel this summer that will address these issues and ensure that our accommodations meet the standards expected by our valued guests. Additionally, we are gla... read more
Bare basics. No internet. Price is why I chose it and I wish I had picked better.
Business response:
Hello Rex, thank you for taking the time to provide us with feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. We hope to welcome you back soon for another visit to see all of our renovations. We hope you will give us another chance to earn your business.
Ac broke in the room , windows don’t lock , stinks , bad service
Business response:
Our apologies for your poor experience, William. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you. Isle Lula
The room was very outdated. The room smelled like urine and mold. The a/c unit barely worked. There wasn't an iron/ironing board. The bathtub was rusted, there weren't any trash bags in the trash cans. It definitely wasn't worth the $100 we paid for the room and a $50 incidental hold.
I declined a second night ! This place is ghetto ! Stay away
Business response:
Greetings Kelly, Thank you for taking the time to share your feedback. We apologize that your experience at Isle of Capri Lula did not meet your expectations. We always strive to provide our guests with a comfortable and enjoyable stay, and we're sorry to hear that we fell short on this occasion. Our ongoing renovations should make our facilities more appealing to your taste. We hope you will give us another opportunity to provide you with a more positive experience in the future. Best regards, Isle of Capri Lula
room was not ready at 400pm. i had to wait on a hard park bench for 30 minutes until room was ready. Staff was rude and unapologetic about it. I will never stay there again
Business response:
Hi John, My sincerest apologies regarding this issue. We do strive to create a comforting experience for our guests. This is unbecoming of our standard and do hope to have the opportunity to show you how luxurious a stay with us can be.
Someone has a dog that’s barking, continuously. It’s too late and noisy. I can’t sleep and I’m sure others can’t sleep as well.
Business response:
Hi Patricia! While we do seek to accommodate all guests in the best way possible, we sincerely apologize that you had this unpleasant experience. We will address this issue and are confident that you will have a better experience on your future visits.
Not very clean. Smells like smoke everywhere. Check-in is all the way on the other side of the casino, so had to walk pretty far to get to the hotel.
Business response:
Thanks for your review, Patricia. We are currently renovating the main hotel entrance and will have it open soon for our guests' convenience.
Frequently asked questions about Isle of Capri Lula
How is Isle of Capri Lula rated?
Isle of Capri Lula has a 3.4 star rating with 4,469 reviews.
When is Isle of Capri Lula open?
Isle of Capri Lula is closed now. It will open tomorrow at 12:00 p.m.