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Isle of Capri Lula
- Casinos
- Lula, MS
About this business
Location details
777 Isle of Capri Pkwy, Lula, MS, 38644, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I paid online through Expedia for a King room - I received a double 😡 I didn’t know there wasn’t a fridge or microwave- bathroom was so outdated- it was confusing on how to even get to “check in” they didn’t even have coffee in the lobby- the lil coffee pot in the room was a joke - the chair in the room was SUPER DUSTY- Staff is very friendly - I understand that things are under construction but guest come first
Nothing that was supposed to be provided was there. No fridge, microwave, breakfast, or dining options were available. No place nearby to get food or groceries. Had to leave our trash and wet towels outside the door and wait for clean towels to be left in that spot. Our suite smelled like stale urine and carpeting was stained and dirty. We reserved 5 nights, considered leaving but had nowhere else to stay
We were not there for the casino. Our stay was proximity to the Blues Festival in Helena. There were these issues: Entrance to the hotel is hard to find. The entry lanes wander around the parking lot, directing you to the casino. I had to go inside to get directions to the hotel entrance. No remote for the TV. Maintenance brought several remotes to try, but none worked. We were able to get the TV on with a switch on the TV, but not able to change channels. The maintenance guy was sorry, but we never heard from him again. No ... read more
We booked 1 room with 2 queen beds. We got there and had two double beds. Showed our booking paper to the guys at the front desk and ask to be moved to A room with Queen beds and he SMILED and kept SMILING and said that they didn't have any queen beds in their Hotel. Said Expedia is giving out WRONG information.The floor was dirty. We had 2 set of towels for 3 People. He took A copy of my Booking papers that stated: I booked 1 Classic Room, 2 Queen Beds. Also paid A hotel Booking protection for 3 People. We came there only t... read more
Business response:
Ms. Calvine, I'm glad you took the time to comment about your stay here at the Isle, but its unfortunate that your stay didn't meet your expectations. Our property is in the process of renovating, which will include having larger rooms and suites. We look forward to having you back and accommodating your needs. As always we appreciate your business.
The base boards, lamps, and desk was dusty. The shower water was brown, turned wash cloth brown. Toilet kept bringing up stuff that was whatever in it. I complained, they said just let the water run until it clear.
The carpet was filthy the phone didn’t work and the bed had stains on them terrible for almost 200 never will I ever stay there again
Business response:
Shiann, we are sorry to hear about this experience. We do strive for excellent maintenance of our hotel rooms.
The room was really nice and clean, no problems with the appearance of room. Only, we did not receive ANY services in this room. I know you don't change the bed every day, but what about bathroom or vacuum the floor after a couple days of being used. NOTHING!! Also, there were no explanations given on your Housekeeping polices. Upon checking out this morning, there was not anyone to talk or to get a receipt of my charges. We could not get in the building ALL the doors were locked. There were several numbers I'd tried to call... read more
Business response:
Hi Bobbie, I'm sorry to hear about this experience. We do want the opportunity to exceed your expectations on services, however our housekeeping is available upon request at the front desk.
Business response:
Hello Clinton, Thank you for taking the time to rate our business, Isle of Capri Lula. We appreciate your feedback and value your opinion. Best regards, Isle of Capri Lula
Frequently asked questions about Isle of Capri Lula
How is Isle of Capri Lula rated?
Isle of Capri Lula has a 3.4 star rating with 4,469 reviews.
When is Isle of Capri Lula open?
Isle of Capri Lula is closed now. It will open tomorrow at 12:00 p.m.