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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company has the best rates… This company has the best rates compared to anyone and it is not even close! They need to fix the slotted times for phone calls and allow customers to call anytime. They are good about responding to emails. I was going to go with BitIRA but they had all kinds of hidden fees, including storage fees, platform fees, and you lose 3.5 percent of your investment up front! If you want to save the most money, and still have a good selection of coins this is your best bet. I’ve done the research!
Business response:
Great insight, Todd! Thank you!
The only think I would like to see is… The only think I would like to see is performance charts per investment and overall. Just to gauge how my investments are doing.
Business response:
We appreciate the feedback! Thank you!
Bot was initially unable to understand and answer… Bot was unable to understand and answer my question. I am interested in opening a Roth using the same credentials I used to open my IRA. Is this possible (and how) or do I have to create a separate new account using a different email address? Updated rating from 1 to 4 stars: the response I received from a real person was more helpful. I also found the answer by rewording my imessage for the bot.
Business response:
Hi Ronald, To open an additional account, you will need to use a different email address. We are developing the technology to allow multiple accounts to be merged under one email address in the future.
So far easy to trade and fees are clear So far trading is pretty easy and the fees are clear. However, prior to funding my IRA, I submitted a request for a call but it was never received any call. An app would be nice.
Business response:
Thank you for the positive review, Joye!
I recommend iTrustCapital The folks I've worked with have been great. I'm opening up another account. JHC
Business response:
That's great to hear, Jeffrey! Thank you!
issues verifying email Had issues with just verifying email to begin an account. I contacted customer service and received a personalized email asking about the problem right as they opened Monday morning. It took all day looking into it but I was not left in the dark.... that's huge! By evening I still had this problem. While typing back to support after the latest fail attempt, suddenly, at the critical impass moment, RING! Yup, it was Calvin to the rescue. He was ridding a white horse of professionalism, patients and upbe... read more
Business response:
Thank you, Barry! Glad to hear that Calvin resolved the issue! He's the best!
Seamless and Painless Process Easy to make the change.
Business response:
Thank you!
The iTrustCapital team that I've dealt… The iTrustCapital team that I've dealt with has been exceptional. A very easy, simple process, and their customer service onboard documentation is well designed and easy to follow. Highly Recommended.
Business response:
We appreciate the kind words, Tony! Thank you!
Excellent customer service Excellent customer service
Business response:
Thanks, Peter! Enjoy!
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 14,292 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open at 7:00 a.m.