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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No updates were provided to me as to… No updates were provided to me as to when my initial check deposit was received or being processed. Not having a customer service number also made it difficult during this process. With me considering moving hunderds of thousands of dollar to this account and not having a customer service number causes me a bit of concern.
Business response:
Hi Noe, Thanks for reaching out. We've been inundated with requests and apologize if we missed your processing email. We promptly let you know via email that your funds were available to trade on Monday. Please check your emails moving forward as our team frequently responds to questions and inquiries.
great response to ?s great response to ?s
Business response:
Thanks, Bob! Enjoy!
Helpful and tolerant Great very helpful they say we have only 5 minutes to ask questions,Ryan was extremely tolerant with my stupid questions/queries and gave me all attention and time more than he could afgord
Business response:
Thanks, Rahul! We're glad to help!
High Prices, No limit orders - Good customer service during and post sign up. - Made roll over surprisingly pain free. - but can't place limit orders. - Prices listed are consistently higher than other exchanges. - No ability to purchase a specific quantity of an asset (ie. 100 SOL). Must enter a dollar amount. - Buys have consistently executed at higher prices than presented. (So even when using an amount greater than what's needed for 100 SOL + fees, I still only get 99.x) - The financial health of iTrust is important to m... read more
Business response:
Thank you for sharing your review. Regarding your comments, we are currently building more advanced order functionality to the platform and hope to release it early next year.
Great Customer Service Very professional and legitimate. Every interaction with customer service has been fast and informative.
Business response:
Professionalism is what we strive for. Thank you, Michael!
Account Funding and General Review The entire process (funding) was very simple from start to finish! I have to say the team's communication is by far my favorite part because I know they will follow up as promised and if something is required, you will be informed in a timely manner. Absolutely appreciate the great service!!
Business response:
We appreciate you, Juan! Thank you!
Great service Great service. Easy interface. Only reason not 5 stars is due to 1% fee for all trades, seems a bit much as off the top. Would be nice to have staking as feature.
Business response:
Thanks for your review! In regards to your comment, we have the lowest costs in the industry, including having lower trading fees than most traditional exchanges. Please reach out to us if you have any additional questions or concerns.
Easy and painless l. Easy and painless l.
Business response:
That's what we strive for! Thanks, John!
Great customer service! I'm new to iTrust and had several questions after the initial setup was complete. The website had a "bug" of some sort, showing me with incorrect data for my account. I had to wait several days for a phone appointment, which I thought was too long to wait for my issue. Mark Morales called at the scheduled time. After good introductions we got to my questions and Mr. Morales was able to answer the six questions I had with complete knowledge. I was impressed with the thoroughness and detailed explanatio... read more
Business response:
Thank you for sharing your awesome experience in regards to Mark! Enjoy the platform!
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 14,298 reviews.
When is iTrustCapital open?
iTrustCapital is open now. It will close at 5:00 p.m.