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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
All of a sudden I can't log in All of a sudden I can't log in. I've tried from different computers, phones, and browsers. It accepts my password and acts like is going to work, but it just goes back to the log in screen. When I call at 3pm no one answers. This is very concerning when money is involved and no one is there on a business day at 3pm
Business response:
Hi Norm, Our phone line was closed for the Christmas holiday. The login issue was promptly fixed and we can see you were able to log into your account. You shouldn't experience further issues. We truly apologize for the inconvenience, Norm.
I can't log into my iTrustCapital… I can't log into my iTrustCapital account. It keeps bringing me back to the login screen, even after sending my verification code. The offices are closed and there's nothing online about the website being down. This is unacceptable!
Business response:
The phone number associated with your account is also linked to another user's account, perhaps a family member, which is preventing you from logging in. We just left you a voicemail, please give us a callback.
Something is fishy with this company Something is fishy with this company. I rolled over my IRA from Fidelity to iTrust to long term hold crypto a year back. I am starting to find out that their support is non existent and not willing to help you log into your own account. Their KYC has been showing up error for a couple of days now and I am afraid that they might be insolvent. I have been trying to reach out to them but one guy tells me my request has been sent to the engineers and no response thereafter.
Business response:
Hi Batman, As you can see from our review history we have a very happy and committed client base. We service hundreds of people per day via our open phone line and email support requests. We're sorry you're having a bad experience, but we can't help you without your name or email address.
Jimmy was amazing Jimmy was amazing, he helped with a distribution and made it quick seamless and he had a lot of patience. Itrustcapital.com has made my retirement transactions very easy and handled my crypto security the way it should be. Big Thank You to Jimmy.
Business response:
Thank you, Gomez! We appreciate your positive feedback.
iTrust Team synonym = OUTSTANDING! One word for the iTrust team...OUTSTANDING! As a novice Crypto IRA holder, Megan Semel was one of the first team members to kindly help me navigate this new space. As I was anxious about investing a large portion of my retirement savings, Jared was knowledgeable, prompt, and reassuring. Kudos to Anthony, who ensured prompt routing of my rollover check once he received it from UPS. Adam was cordial and ensured that I new the approximate time and date my funds would be available, and he was s... read more
Business response:
Steve, we're truly grateful for your feedback regarding the OUTSTANDING experience with our client experience team. Thank you for choosing us! Please reach out if you have any additional questions or concerns.
Customer service is terrible Fast response to my concerns
Business response:
Hi Vincent, You were not told that you would receive a call on 11/22. Distributions take 7-14 business days to complete, and you're at business day 6 due to the holiday schedule. As you can see from our reviews, our clients are very satisfied with our distribution and withdrawal process.
Great experience but be patient! This was my first time making an in-kind transfer out of my inherited IRA. The process takes a little extra time for paperwork and verification procedures but it's all for legal and safety reasons. Once that was done, I just had to wait for my crypto to transfer to my wallet. There seemed to be a small delay in the transfer but my ITRUST rep Jimmy Herrera responded to my concerns and said he was checking on the delayand would let me know when the transfer went through. 4 business days after m... read more
Business response:
Thank you, Daniel! We appreciate you sharing your positive experience with our client experience team, especially Jimmy. Please contact us if you have any additional questions.
Great Customer Experience! I was pleasantly surprised today when Trent was able to speak with me in an extended conversation and address all my concerns in detail regarding their ability to secure my crypto. iTrust sets itself apart by their ability to get on the phone and intelligently address any and all questions a client might have! I highly recommend them.
Business response:
Thank you, Greg! Excellent client experience is what we strive for, and we're glad to hear that Trent went the extra mile. Please reach out if you have any additional questions.
Faulty system empty apologies Be careful putting any funds here, I have been unable to purchase crypto for months now. I have 3k available USD and when I try to buy any asset and it says failed to execute order. When I speak to customer service they are apologetic and keep saying give us a few more days. I appreciate the apology but I would prefer to have the use of my funds. Luckily I only have lunch money in there. If anyone is considering putting what they deem a lot of money in the hands of itrust I would first consider ... read more
Business response:
Hi K G, We are truly sorry that you are having this experience. We successfully process thousands of transactions daily, but for the small portion of transactions that get impacted like this, our Qualified Custodian's engineers have to get involved, causing this sort of delay. Please make sure to email our VP of CX, Jared Feldman, at j.feldman@itrustcapital.com to ensure this is being expedited.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 14,228 reviews.
When is iTrustCapital open?
iTrustCapital is open now. It will close at 5:00 p.m.