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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Romeo is AWESOME !! Romeo helped me with my IRA transfer. I am so happy with his customer service. ItrustCapital is my new go to place for crypto because they have real customer service. Thank you for caring! Jim
Business response:
Thank you, James! We're glad Romeo was able to assist you with your transfer. We appreciate your kind words, and as always, feel free to reach out with additional questions.
Trying to open an account and process… Trying to open an account and process fails during verification. Waited 2 days for a response from support and get: After reviewing the information provided, we are unable to proceed with opening an account due to regulatory verification requirements. No further review or reconsideration of your application is available. We appreciate the time you took to apply and thank you for your interest. That's it. Can't do anything else. No other reason. All of my information is correct but they ... read more
Business response:
Hi Tyler, your case was reviewed by our team. Unfortunately we aren't able to provide any additional information related to your account denial due to general compliance standards from our third-party provider. In some cases, we are able to help clarify discrepancies and correct mistakes, but in other cases, like this one, we aren't able to proceed or obtain additional context. We sincerely wish you all the best moving forward.
Setting up my Roth Crypto IRA was easy… Setting up my Roth Crypto IRA was easy and Walter was able to solve my fraud issue in minutes. AMAZING!!!
Business response:
Thank you, Tyler! We're glad Walter was able to assist you with your issue. Feel free to reach out with additional questions.
So I recently transferred all my Roth… So I recently transferred all my Roth IRA from another account to I trust Capital because of the cryptocurrency features.. My HAT off to the extraordinary customer service I received from FRANCISCO who helped me with the process !! He is a professional and was very helpful in answering all my questions and making the transfer go smoothly without any stress or worry ! I believe this was one of the best business decisions that was made going into 2026 ...having a ROTH IRA w iTrustCapital ... read more
Business response:
Thank you, Ali! We’re glad your IRA transfer went smoothly and that Francisco provided such helpful support throughout the process. Please feel free to reach out with any additional questions.
It was straight to the point It was straight to the point. New to crypto in general so the process was laid out to move my old 401k to a sep IRA which has just been completed! John was very helpful
Business response:
Thank you, James! We're glad John was able to assist you with moving your 401(k). Feel free to reach out with any additional questions.
Josh was very helpful in transferring… Josh was very helpful in transferring my crypto to I trust. I highly recommend Josh and I trust capital Doug
Business response:
Thank you, Doug! We're glad Josh was able to assist you in transferring your crypto. Feel free to reach out with any additional questions.
Five stars for Rafael Five stars for Rafael! Moving a crypto portfolio can be a bit stressful, but Rafael’s patience and clear communication made it easy. He stayed on top of every detail and was always quick to respond to my questions. Truly top-tier customer service—thank you, Rafael!"
Business response:
Thank you, Chris! We’re glad that Rafael made your move smooth and stress-free. Please feel free to reach out with any additional questions.
I need to withdraw funds I need to withdraw funds. I have submitted two, one at $5,000 and another @ 15,000. One of these was submitted late last week! Neither have had approval. Today I get a message that say "more info needed, Go on line and work it out" (para phrased)
Business response:
Hi Denny, It looks like we played a little phone tag at the end of last week, but it appears the distribution was completed immediately once we had all required documents. We still hoped to speak on the phone, so please give us a call back when possible!
I worked with Francisco to open up my… I worked with Francisco to open up my custody account today and he walked me through the entire process from transferring crypto from another source to itrust; he made everything simple, easy and understandable. I couldn’t expect anything more. What a wonderful experience.
Business response:
Thank you, Robert! We’re glad Francisco provided such a supportive experience while helping you open your account and transfer your crypto. Please feel free to reach out with any additional questions.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 17,851 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open tomorrow at 7:00 a.m.