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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I don’t know my losses unless doing my… I don’t know my losses unless doing my own calculation for each crypto unlike Coinbase that show losses on each crypto. Staking is only limited to Polkadot and slow in adding more. Rate is low compare some other exchange like Uphold. Do not have crypto like HBAR, QUANT, XDC to name a few.
Business response:
Hi Wee, thank you for your feedback and for being a part of this community! We will look to add a profit/loss feature in the future. This year we have focused on other launches, such as staking and conditional transactions. Uphold is not an IRA provider.
Conditional Transaction feature is a HOAX! I watched 2 ITrustcapital “How-to” videos on the new conditional transaction Buy/Sell feature. Nowhere is it said that any conditional transaction submitted is at risk of filling outside of the conditional buy/sell order price and to use at your own risk. I made 2 separate conditional buys, each for $100k a piece. The first was for $17,500 or lower. It filled at, $17,577. The second was for $17,000 or lower. It filled at, $17,337. In both instances the Conditional transactions faile... read more
Business response:
All conditional transactions are executed as market orders. They are not the same as limit orders in the sense that they sometimes execute at a higher or lower price than the price the trigger was set for. We cannot guarantee a price, but we can submit a market order when the price meets a certain point. We provide further details on Conditional Transactions here: https://help.itrustcapital.com/hc/en-us/articles/4964613233043-Conditional-Transactions-FAQ
I was actually able to call a phone… I was actually able to call a phone number. A representative answered in less than 10 seconds and I wasn’t transferred. He was very knowledgeable and answered my questions in a few seconds. He followed up with a text message with his direct line in case I have any more questions. Pretty unheard of these days. I have 3 IRA’s with itrust. My kids each have one and we’re all extremely happy with the platform and the ease of making transactions and the transparency of their fee structure. I h... read more
Business response:
Thank you for choosing us, Scott! Please reach out to us if you have any additional questions or concerns.
Distribution haven't arrived I have been waiting for my Distribution for a month. Customer service said that it was sent out on October 11, 2022. And it will take 2 to 3 weeks for you to receive it. Well, I didn't receive it. I spoke to Zach on November 2, 2022, said wait till to 5th of November 2022. It didn't arrive. I called Zach the following Monday. Won't be in the office all week. So, I was transferred to Trent. Gave the circumstances said that he will research it and will call me back. He did call me back. Informed me... read more
Business response:
Hi Herman, We just emailed you the tracking number for your check, we appreciate your patience. This seldomly happens when clients select "check" as their distribution method. Wire or ACH is much faster.
Way too risky Way too risky iTrustCapital uses coinbase as the custodian. Yikes! If coinbase bankrupts, all my crypto will be gone. If coinbase or itrustcapital loses my crypto (via hack, breach, third party bankruptcy, theft, etc..), [EDITED AND REMOVED LINES HERE 9/20/2022 on risk and loss as iTrustCapital is requesting Trustpilot to delete this post.] iTrustCapital does not offer an insurance option to protect against loss of customer crypto. Either by coinbase's mistake, iTrustCapital's mistake, or third parties. If they... read more
Business response:
Hi Eric, While we always appreciate hearing back from former clients, there are definitely some issues brought up here that require correcting. Coinbase is a completely separate entity from Coinbase Prime. Our terms of service are very standard. Most of our clients truly appreciate the lengths we go to create transparency. Please see the article below on security. https://help.itrustcapital.com/hc/en-us/articles/1500002060842-FAQ-How-are-my-crypto-assets-stored-and-secured- While many digital asset investors are comfortable ... read more
I requested Phone number be changed for… I requested Phone number be changed for verivacation. You did not change it.
Business response:
Hi Bradley, We'll reach back out to help, but it's really important clients respond to service emails in order to prevent these situations from happening.
Fingerprint and real use crypto I really need to be able to use my fingerprint to login and I would like to see some real work use crypto like quant, VeChain, celo, xrp, hbar. It would be nice to get into some uranium and platinum.
Business response:
Thank you, Scott! We appreciate your feedback.
To Build Wealth Tax Free… Great company if you want to start a Roth IRA and buy/sell crypto within your IRA. They typically don’t teach this stuff in school, but they probably should. Everyone I have interacted with at I Trust Capital, answered my questions in full and all were extremely professional. Especially Adam and Trent!
Business response:
Professionalism is what we strive for! Thank you, Art!
So far so good So far so good, no annual fee, good variety of coins, now we just need the crypto market to do well.
Business response:
Thank you for choosing us, Brian!
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 16,848 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open on Monday at 7:00 a.m.