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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I feel very safe with my investments on… I feel very safe with my investments on I Trust capital. Any questions and concerns are always addressed. They did away with a monthly fee and only charge 1% on trading. They have a very good selection of cryptos and I am looking forward to when they have more varieties.
Business response:
We're so grateful to have you, Paula. Thank you for choosing us!
You need to offer staking for Ethereum You need to offer staking for Ethereum. Ethereum is the preeminent crypto currency and holders like myself in a retirement account would benefit tremendously from staking their holdings and letting it compound over time.
Business response:
Hi Michael, we appreciate your feedback, though it's always hard to receive a 1-star review! Thanks for being a part of this community. We will continue to add staking assets in 2023.
Great communication Great communication. Very quick response to my questions. We are all worried about the Great Crypto Exchange implosion that has happened recently, and are all very worried. We appreciate the assurances that our funds are SAFE.
Business response:
Thank you, James! Please reach out if you have any questions or concerns.
We had such high hopes when we started… We had such high hopes when we started investing with this company initially. Unfortunately, our experience was highly disappointing; we are closing our account with them immediately. We found the #iTrustCapital company very unprofessional, unethical, and dishonest. I rarely give negative reviews, but if I could give them negative stars, I would. #IRA #Crypto #Investors, Beware!
Business response:
Hi Craig, It looks like you have made several requests over the last few months, all of which have been handled by our team in a timely, professional manner. It's really important that clients understand our terms of service when onboarding with us. In your case, the account in question has funds that do not belong to the account holder. We'll continue to work with you to resolve the situation.
Just amazing to have a way to invest… Just amazing to have a way to invest retirement funds into crypto in the first place. They went out of their way to make sure I got the right IRA set up. Thanks for all your help!
Business response:
Thank you for choosing us, Jeremy! Enjoy the platform.
Been waiting for ACH transfer to bank… Been waiting for ACH transfer to bank for two weeks now. Phones are not picked up.
Business response:
Hi Dean, It looks like you tried to call us during our scheduled lunch hours when the line is closed. (562) 600-8437 is available for incoming calls M-F, 8AM-12PM; 2PM-5PM PT.
Delays in completing IRA to Roth conversion It took three requests to completely close an IRA account I fully converted to a Roth IRA earlier this year. Twice there were small amounts of few cryptos improperly remaining in the IRA account. All assets were finally transferred and the IRA account was closed today.
Business response:
Hi Chuck, Thanks for your feedback and for being a part of this community!
Customer since 2021 I have been a customer since 2021. I would strongly recommend this company for bitcoin and crypto retirement funds. Key reasons I’m a customer: 1. Low, reasonable, and transparent fees, 2. strong security and risk management protocols, and 3. Helpful and responsive customer support. I’ve done business with other crypto retirement providers and ITrustCapital is hands down superior.
Business response:
Thank you for being with us since 2021! We're grateful to have you, Joseph. Please reach out if you ever have any questions or concerns.
ITrust Capital was prompt to answer my… ITrust Capital was prompt to answer my questions on how to start a Roth IRA. The process of investing in cryptocurrency was user friendly. I was able to invest within a week with out a hitch. It’s nice to put a buy order in and closer of transaction in seconds.
Business response:
Thank you for choosing us, Walter! Please reach out if you have any questions or concerns.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 16,846 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open on Monday at 7:00 a.m.