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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Attempted to open a CryptoIRA - RESOLVED Attempted to open a CryptoIRA. Everything was entered and all seemed fine, until I received an email that announced: This letter is to inform you that your request to open a [Traditional] Individual Retirement Account ("IRA") has been declined. Our compliance department has reviewed your application and all accompanying documentation and has determined that we are unable to proceed with opening a iTrust IRA account for your benefit at this time. We are required by law to verify person... read more
Business response:
Hi Richard, Unfortunately, the information provided on your application did not meet legal KYC requirements and you could not open an account. We're happy to reconsider your application if you can provide the necessary documentation. Please feel free to reach out to our Director of Client Experience, Jared Feldman, at j.feldman@itrustcapital.com if you're still interested in onboarding. Otherwise, we wish you the best of luck.
Best retirement fund for crypto Best retirement fund for crypto. Tax free trading. Good variety of digital assets to invest in. Very user friendlu!
Business response:
Thank you, Scott!
Seamless process to transfer my IRA to… Seamless process to transfer my IRA to a crypto IRA. Excited to stack more sats!
Business response:
We're excited to have you, Seth! Thank you for choosing us!
Solid Partner in quest for Financial Independence I have just been through a very difficult time; members of family passing; change in jobs; HOA NIGHTMARE and previous custodians (to remain nameless) making it extremely difficult to transfer funds. Every step of the way iTrustCapital has come through; in my initial research, in assisting with funds transfers, and most importantly with follow through. As we transition to a digital currency platform and decentralized finance (DeFi) and I approach my final run up to retirement,... read more
Business response:
Thank you, Kevin! Enjoy the platform!
Horrible customer service iTrust Capital has a support phone number for onboarding and helping the customer get their funds into their IRA but it is impossible to talk to talk to someone when you are having issues with distributions. The website says funds will be distributed 7-14 day after the distribution document has been signed, I have been waiting 4 weeks now. I have spoken to the support supervisor several times, who still hasn't been able to get a distribution supervisor to call me. Additionally they will not give you... read more
Business response:
Hi Joe, Thanks for working with our team today to directly address and resolve this matter for you. We also appreciate the feedback you've provided regarding our distribution process. We complete distributions daily as a matter of our business, and almost all clients have a frictionless experience. However, we take it to heart you didn't find it straightforward and will continue to optimize our procedures.
Crypto Roth IRA I use the platform to fund a Roth IRA. The experience with support has been great. Just know, if you are funding a Crypto Roth IRA, iTrustCapital doesn’t take out the taxes you will need to pay at the end of the year. Also know the selection of Crypto assets is slim compared to other exchanges. They need to increase the selection greatly.
Business response:
Thank you, Jeff! We plan to add more available assets to the platform as we continue to grow. Stay tuned!
Disappointed in communication and lack of transparency Very disappointed in the lack of transparency and communication with the recent breach.
Business response:
Hi Mark, Thanks for the honest feedback. We did everything we could to create transparency around the incident. Thank you for being a part of this community!
If I could give it Zero Stars I would. If I could give it Zero Stars I would. Started a distribution process 19July and still have not received it. Message every day but have not had one message returned or responded to. Unable to contact anyone on phone or schedule a phone conversation. Avoid this Company at all cost.
Business response:
Hi Bob, It looks like your distribution will get processed within the originally provided 7-14 business day window from the date the distribution form was signed. At the same time, we truly appreciate and hear your frustration. This process can, and will certainly be continually enhanced. We are very thankful that you are a part of this community. We will also have one of our managers contact you directly.
Several Day Outage Without an Update Everything started out good but how can their service be down for several days without them providing any email update? They repeatedly send out several emails promoting this or that but when their service is down they don't let me know what's going on. Completely unacceptable.
Business response:
Thank you for reaching out, and thank you even more for your patience as we've worked to bring the site back up to full functionality. More details on our website.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 16,846 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open on Monday at 7:00 a.m.