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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very helpful Very helpful, even when I made mistakes. I sent the check to the wrong address. They figured it out quickly, and helped me correct it. I stopped payment and sent a new check. Eventually, both checks arrived and they quickly contacted me to confirm which check needed to be deposited. My funds were available a couple of days later and I was able to purchase Bitcoin.
Business response:
Excellent client experience is what we strive for! Thank you, Timothy!
Not trustworthy of your retirement! Terrible customer service at best. Perhaps even a scam company I opened a Roth IRA with them without too many issues last year but when I needed to rollover my 401k due to job change and it’s been a disaster. I was given the wrong address for my rollover amount and it’s been in limbo for 3 weeks from vanguard. I have contacted Itrust 8x (5 by phone, 3 through email) and today I finally got a straight answer. They said Vanguard has to put a stop order on my check and mail to a different add... read more
Business response:
Hi Lance, While we are glad that we were able to connect with you today to resolve this issue, we are terribly sorry that you had this experience. Thank you for continuing to be a part of our community.
Extremely bad customer service and… Extremely bad customer service and platform and HUGE GIANT transaction fees, I lost lot of my money in their fees. NEVER fix technical issues on time. Only invest if you WANT to LOSE your MONEY like I have in these fraudsters
Easy to open and fund your Roth IRA I opened up a Roth IRA and it was one of the easiest processes to do and funded it without any issues. The crypto choices are good and they just added a new feature where you can set limit orders in case you want to wait for it to go down more and then buy. They also sent me an iTrust Capital thermal mug that was so nice of them. Lastly, I wrote in and asked if they would consider making the min contribution of $1000 to $500 and they did implement this. This is a great company and I am 100... read more
Business response:
Thank you, Michael! Enjoy the platform!
Customer service is lousy. Customer service is lousy. I am still waiting for the tech department to get back to me regarding an issue.
Business response:
Hi Francisco, We were under the impression that we resolved your issue last week. We can have a member of our team reach out to you later today to re-address this.
Question - how to get service regarding pending funds? I've been reading the reviews about the great service at iTrust, and I'm wondering how I go about getting service at all. iTrust apparently cashed a check on April 22nd that was sent to them by my previous account holder, but the funds have been pending for all of that time. I wrote an email two days ago, but I've heard nothing back except a standard reply message. Do I need to schedule a call? Does that work better?
Business response:
Hi Nancy, Thank you so much for helping us resolve this for you. Your USD is now funded and available to transact!
I might take my cash out from here I might take my cash from here. Trading fees are expensive and also prices are no updated and also doesn’t say what price I bought my crypto.
Business response:
Hi Eli, Thanks for being a part of our community. 1. Prices are updated frequently on the dashboard. 2. You can find a summary of your transactions, including the execution price, in the "History" section of your dashboard. 3. Our 1% transaction fee is the most competitive in the Crypto IRA industry. This is our only fee.
SKEPTICISM TURNED RELIABILITY I was a bit skeptical and really just testing the waters of yet another crypto company with a lot of promises. They only recommendation I have to Itrust is to request all KYC information at once vice sequentially. But that may be their process. Long story short, the setup was beyond easy. The funds moved how they said it would, dashboard is user friendly for beginners and advanced crypto traders alike. Most of all the reps have great customer service and knowledge. No attitudes or contradictions... read more
Business response:
Wow Vincent, thank you! It's wonderful that you found us! Please reach out to us if you have any additional questions or concerns!
Itrust capital ease of use Easy to use but they need to have many more crypto assets available.
Business response:
Thank you, Gary! As we continue to grow, we plan on adding new assets and updated features to the platform! Stay tuned.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 16,812 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open on Monday at 7:00 a.m.